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December 2023 by Dancing Debbie Praising
I would never come back here again. If I can do a negative one I would give it a negative one not helpful made no sense. You could only pick what they gave you in. All rooms were open. But the young man was extremely nice
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December 2023 by Adriann Kennedy
We did the Save the World room as a family event, we didn’t successfully complete the mission but we HAD A BALL! definitely a lot of fun and laughs as we bumbled our way through the room. Will be coming back again soon!
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October 2023 by Herman Mcdearmon
Good place
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May 2023 by maria perry
DO NOT GO HERE my group came early and the doors were locked and the lights were off and nobody answered the phone what a waste of $150
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May 2023 by Carey Stetka
We did the enchanted forest. It had a great ambiance, the clues and puzzles were reasonably difficult, and we enjoyed the fact that there were different rooms.
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April 2023 by Josh VanderLeest
Fun experience but everything is dated and a lot is broken.
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March 2023 by Kunal Dixit
My family and I came to visit escape rooms since we all love a great time and a great puzzle.When we went to the GEAR WORK room, Tyler the gameManager started off saying one of the locks has been compromised, since the last group broke It, but said It shouldn’t affect the flow of the puzzle.We were still okay with that and acknowledged it. As the puzzle went through, some of the puzzles did not activate/work. We were stuck there for a good 15 minutes scratching are head as to what happens next. Tyler had to come in, reboot the system, for the puzzle to work. We gained no satisfaction from the puzzles and everything was confusing, and lost after that point. Our experience sucked.After the puzzle we were still respectful and understanding. We called the manager for a discount and he gave us 50%, but added in his own comment saying we were rude to Tyler. Unbelievable. I understand we got the 50% discount, but you NEED TO REMOVE THAT PUZZLE, and teach yourEmployees proper ways to handles these types of situations. Until then I do not recommend this place, and absolutely to not do the gear works room even if it’s for free.
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March 2023 by Ted Lauer (Teddie)
Why pay $$ when you can just go to IKEA for free?
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February 2023 by Eric Folkman
We went here for a team-building event, and it was fun time, and the host was terrific. Most of us were inexperienced, but our host took pity on us and helped us a lot. He wanted to help us succeed, which I appreciate.We did the "Cereal Killer" room which I thought was kinda tough. I've been to a few escape rooms, and comparatively, this felt more difficult to figure out the clues and next steps. I'm not an "escape room expert" so I'm not sure how good I am at assessing difficulty. It's definitely a challenge.The facility was clean, and the room operated at was supposed to. I will definitely return with my family to try another room there. It's also about a 2 minute drive from downtown Willoughby, so it's a great activity to do before or after a meal.
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February 2023 by Rich Lloyd
Had fun. Didn’t finish but my kids enjoyed it. Would try again.
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January 2023 by Kathleen H.
You pay in advance. So when we arrived and found the place dark, locked and with nobody there, we called to find out if this was the first challenge. Nope. Someone arrived 25 minutes later to let us in and get us started. The place was unheated throughout, and we remained the only players there. The "Cereal Killer" scenario had intrigued us for a while, but our experience had been with other scenarios with two other local Escape Room franchises. This was our sixth Escape Room adventure. We will not be back to Trapped. The puzzles were dingy, chipped and wonky. One major clue was missing entirely. The difficulty level was supposed to be high, but we nearly finished in time. We just couldn't get the last puzzle pieces to fit. On our way out, because of our rocky start, we were offered $50 off our next booking, which isn't going to happen.
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February 2022 by Neal Reeves
They Canceled the reservations that I made and still have not refunded me this going on 4 weeks now can’t seem to talk to anyone about it!!!!!
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February 2022 by Natasha Williams.
We did the National Treasure and Boardwalk. Had a blast I high recommend both can’t wait to return! Came for my mom’s birthday and it was a home run. Thanks so much for being accommodating and helpful, you guys really helped make it a great experience.
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February 2022 by Stars
The Enchanted Forest was very well put together.
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February 2022 by Cameron Marcus
Nobody showed up for our scheduled booking. They do not answer phone calls or email. Absolutely under no circumstance book with this company.
