Needed some help using a virtual debit card and they couldn't be bothered.
February 2022
Chase has a program where you can load certain merchants on your cards for discounts but they don't honor the discounts loaded and won't help with the discounts they offer. As I was once told why use this bank if the other down the street offers the same or better service. This branch is usually very friendly and helpful.
March 2021
Was greeted by multiple people when I came in, and the banker was very sociable and helpful.