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April 2024 by Sadiq Muwakkill
Food was great and the portions were excellent. Staff was friendly and service was pretty quick.Vegetarian options: Vegetables, tofu, and beans
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April 2024 by Joe “Joe Jones” Jones
Prices are just too high and
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March 2024 by Camille Ligon
Ordering online for a specific time means nothing. The pick up window is ignored. 20 minute wait for a pre-ordered pick up. Had to go inside and they messed up my order. Employees not particularly friendly.....food wasn't horrible.
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March 2024 by SoulStealer555
No one had any hustle waited in line for 30 min. If they went any slower they would be going backwards
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March 2024 by Amy Soliday
Ordered online and didn't get our 2 bags of chips and guacamole. Paid for delivery and tip and customer service told me I could drive over and pick it up. Said they couldn't have it delivered for free. Terrible customer service.
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March 2024 by dark3rh3art24
Willowick location consistently runs out of guac, fajita veggies, and cheese and it's not even 8pm. The workers try their best but whoever is responsible for buying the food needs to order more because people like me who don't get ANY meat can't just eat rice and salsa. I can't even order to go because they don't tell you beforehand that they are out so you get gyped getting togo. food tastes great when they actually have some. wake up manager, the line was out the door. A ton of people walked out like I did when they ran out of food. This has happened to me 3/5 times I tried to order food at this location. Stop penny pinching, you're losing more money in customers walking out because you run out of too much food!!!!!!!since there are mixed reviews on the workers: the cooks slave away while the inside line workers are working/cleaning the line where food is made and the drive through workers... I didn't see the drive though workers do much but that's just me being in line for 30-45min before the other customers and I walked out. when 3/6 topings I typically get aren't available why would I still pay 10$ for a half or two thirds full bowelVegetarian options: they run out too often
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March 2024 by Diva324
Learn to keep the station cleaned, found a hair in the food and it was curly and
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March 2024 by MuhammadsDaughter
The drive thru sucks! You sit and wait for 20mins while they talk and pretend they don’t see you! Salad was soup, w/ ice cold
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March 2024 by D K
Terrible workers and customers service got a chicken bowl and charged me steak. Give you small portions then other certain people get more bigger portions. That's not fair or right! Get better! Deserves 0 stars.
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March 2024 by Neil
Wow just rude and the people there don’t want to be there. Close this abomination.Edit: came back here a second time to give them another try a week later. Same horrible experience. Just put this place out of its misery.
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February 2024 by NA NA
Terrible experience; won't go to this chipotle ever again.
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February 2024 by Debra Catalani
What can I say about this place. The food is usually fresh and good. Sometimes its closed when advertized to be open. Waiting time is often long. When you ask for sour cream they usually put 1/2 cup or more on top of the food so ask for it on the side unless you want to soak it in sour cream. Staff is often not very friendly.
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February 2024 by Steven Rohrer
Employees were courteous and welcoming.
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February 2024 by Robin Oligny
Jam packed
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February 2024 by Andrew P
Walking in or ordering out, non peak hours will always have you waiting. The Chipotlane is a ponzi scheme to back log orders and expect you to wait in the car. The two kitchens make it somehow less efficient. Avoid this locationlike the plague.
