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November 2023 by Alisha H
Deposited cash at the atm on east 200th around 430pm Saturday. Went to this one after work around 2:45am to deposit 53$ in cash. Until at the end it gave an error message “sorry we cannot process transaction” with the cash coming back out. Tried 3 times waiting a few minutes in between.November 5th it did the same exact thing but my exportation date was 11/23 so I figured I just needed to wait for new card. Until today it did exact same thing with my brand new activated card.
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August 2023 by Gary Baldwin
ATM is often out of order. More often than any other ATM I've ever used.
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July 2023 by B.J. K.
Donna g is a delight! Took care of me. And my banking needs, but also was super patient and understanding with my two little ones crawling around her office. She was so supportive! Many thanks.
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April 2022 by Donna Halko
Mobile banking has been down for 4 days this is totally unacceptable. This is a large bank that people depend on being able to do transactions like pay their bills, and see the balance in their account, and look at their checking statements..
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March 2022 by Joseph MArich
OMG!!! I can not express my gratitude in words about Donna G. The branch manager. My account got hacked and I came to the branch literally shaking. Not only did Donna assure me that she could take care of everything, she was able to calm me down by just talking and being a great person. Definitely a huge asset to Key Bank and the city of Eastlake.
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October 2021 by Nick Angelo
Lidia is always nice and professional. I feel like she remembers me, which makes my weekly visit easier. Sometimes she's not there. That's never a problem. Always a smooth transaction with other tellers too.
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June 2021 by robert metcalf
Is not fee free, charges 4 dollars if not a key bank member
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November 2020 by Candice Ebbert
Manager is terrible. Terrible customer service and relationship building. They refuse to do transactions that I have no problem with doing at other locations. Every time I go here there’s an issue I tell myself never again that I’ll go to another KeyBank but find myself going out of convenience of where it’s located only to be disappointed once again by their coldness and unprofessionalism.
