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September 2022 by Miss L
The kids working there rip you off. Get a receipt and check it before you drive off if you go there.Let me elaborate........A while back my sister went there and was charged for cigarettes she did not buy (nor smoke).I went there on 12/18/20 asked for $10 in gas, paid with my debit card and was charged $10. Went again on 12/21/20 asked for $10 in gas, paid with my debit card and was charged $10.30. I asked the kid what the extra 30 cents was all about and he said it was a charge for using a debit card. Not sure why I would be charged the fee one time but not another. This place is very untrustworthy.I don't know why but I decided to give it another shot at this gas station. I told the kid "$10 regular gas" and he proceeded to full my tank. What if that had happened to some one who could not of paid that much? He proceeded to argue with me saying "If you had said $10 that is what I would of set the pump for". So if some one doesn't specify how much gas they want, is it procedure to automatically just fill peoples tanks? Probably not. The kids working there REALLY need to do a better job.Went back again and I asked for a certain amount of gas. The man proceeded to fill my tank yet again. I told him I only wanted a certain amount. He then said he was sorry and that he would not charge me full price. I was ok with that until I got my receipt and he charged me full price any way. Sigh.........??
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August 2022 by Nobody
Very nice people Thank you so much
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January 2022 by Joshua Kelly
Contact me
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October 2021 by Stacie Hrv
Full service with no extra charge@
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April 2021 by Rachael Holbert (magicninja697)
A full service gas station that does not charge extra for pumping it for you. I've never been to this place and I told the clerk that, he was super friendly and helpful. I will definitely be back especially in the winter when I am too cold to get out of my car. Also they had the lowest price in the neighborhood when I went.
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June 2020 by Rachael Holbert
A full service gas station that does not charge extra for pumping it for you. I've never been to this place and I told the clerk that, he was super friendly and helpful. I will definitely be back especially in the winter when I am too cold to get out of my car. Also they had the lowest price in the neighborhood when I went.
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March 2020 by CheTawni M.
Car wash was ok. The young man running the sprayer as I pulled in needs some serious training in customer service. Screaming at customers, is not ok. I understand that they have to speak loudly for you to hear them, but he crossed the line and was down right disrespectful and rude. There need to be better instructions posted before you pull in and have soap all over your windshield and cannot see. This was my first time there and I will never go back. One of the worst customer service experiences I have ever had. Do better.
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April 2019 by Krista B.
I've been going there for decades and the song remains the same. I've never had an issue at this full service station. It's great for when you're feeling lazy or have a car full of kids and don't want to get out to pump gas. You just hand the young fella attendant some dough and off he goes to fuel up your vehicle. Some people may complain about having to tip the attendants, but I say they're providing a service, so yes, you should tip them. It's common courtesy. I've never used a credit card at this station and from the sounds of other reviews, you should be cautious about it, too. So, my best advice is to use cash only, just to be on the safe side. To me, the OK is a nostalgic part of Willowick history. It used to be a 76 station back in the day. Definitely check it out. I've never had an issue with the car wash either.
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February 2019 by Christina S.
I WILL NOT BE RATING THIS LOCATION BECAUSE THEY ARE SO HORRIBLE THEY DO NOT DESERVE EVEN ONE STAR..... I have only been going to this car was for the last 8 years and had referred a lot of people to this location. However, this past Sunday I was there for my normal car wash w/tire clean which comes up to about $13.50. This particular day the attendant informed me they were out of the cleaner so I said ok I will get your regular wash which is around $8.50. About 22 minutes later I had to check my account for something else and noticed I had two charges for a Marathon Gas Station. I called them to inform them they had double charged me for my car wash. They took my info for the manager to call me (which they never did) and stated he is normally in Monday - Friday from 7-4 p.m. I told the young man I would give it until Tuesday to see if it falls off my account and if not I would make a visit to the manager for my refund. Well today is Tuesday, February 5, 2019 and both charges posted to my account. On my lunch break I went to the gas station to inform the manager of the situation and as soon as I told him what happened his exact words were Well how do you know that? I said because it shows on my charges which I can pull up right now. He then proceeds to ask me if I have a receipt, I said no I do not but because the gentlemen did not give me a receipt nor the 2 cars behind me that day from what I could tell since it was 62 degrees that day and there were so many cars we had to wait in line. He then tells me oh then that means nothing, do you know how many people come here everyday telling us the same thing. He said again it will take 5-10 days to fall off of your card and I stated the charges were no longer pending but in my transactions which means they are not falling off and I had already called the bank to verify this information before making a visit to you incase this happened. He then tells me well we will not give you a refund, I would need to make a copy of your card and take down your information and if this is correct then in 10 days we would issue a refund to your card. At that point I was BEYOND irate at the fact that he would even try and accuse me of making this up, he did NOT want to see my transactions on my bank app but insisted people can FORGE that information. Mind you he is damn near 80 years old so I highly doubt he even knows how technology works after 1930 anything. To say I am pissed is an understatement because I just paid for almost 4 car washes $21.50 when my intent was the only pay for the ONE vehicle I was in and on top of all this it does not look like I will be receiving a refund. Before today I had NEVER written a review on any business but this needs to be told because I will never again.... step foot on this property and I am hoping others will see this message and do the same. The "manager" is absolutely horrible and needs to be fired with no questions asked treating paying customers like that and ripping people off obviously since he stated people come there all the time saying this exact same thing.... This location needs to be shut down for their incompetence...... AVOID THIS PLACE AND DO NOT SPEND ANY MONEY HERE... Marathon/OK Car Wash 31625 Vine Street 440-944-9119
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September 2018 by Norma B.
This is a great gas station! They get you in and out quickly. Competitive prices and the staff is always pleasant!
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May 2018 by Lynne T.
I had my car detailed both inside and out. I must say, when I went to pick it up it looked like a new car! Scratches were buffed out (or what ever they do to get rid of scratches), washed and waxed. The inside of my car was filthy ... from muddy dog feet to spilled coffee and pop stains. The interior was shampooed and all perfectly cleaned. The staff all very polite and courteous. I've had my car detailed at various places around town over the years, but OK Car Wash is by far, the best from all the rest!! I will definitely return!!
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November 2016 by Ana Rodriguez
On 11/29/16 I took my car for an interior detail. I WILL NEVER TAKE MY CAR HERE AGAIN. They did not clean my car as expected. Lots of missed spots, dirt and grime. My car smelled terrible and there was a lot of hair in the inside roof that i wanted vacuumed off, it looked like they barely touched it. I called, took my car back and they acted as if oops sorry about that, we missed a few spts. I said no, you missed a lot. I showed them the dirt and disgusting grime i had on my fingers from touching part of the dash cup holders and inside door handles. They were filthy. About the horrible smell, they claimed it smells like air freshener....I DON'T THINK SO! This was a terrible experience terrible half a** job after being charged $79.13, I expected a clean interior, I didn't get that at all. After the second attempt at cleaning my car, it looked a lil bit better, but really, they should not have turned my car back to me filthy. I should not have had to go back and coplain. I was so upset and disappointed, I asked for a refund and I got it, off course, cuz crappy jobs are not worth my money and the time I wasted by having to take my car back. Take it from me, if you want your car professionally detailed, DO NOT bring it to this location. I know I'll never will. If could give Zero stars rating for this place, I would.
