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December 2023 by Carl Calire
Was closed during regular business hours? !? Disappointed ?
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December 2023 by Robert Moore
Tmobile allowed a person that stole my bank account number and routing number to pay there bill 4x I contacted the better business made complaint also made police report this caused over drafts in my account y tmobile keep letting this happen
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December 2023 by Gloria Brewster
Watch out if you went into this location and did not get phone service. I keep being billed for service that I don't have. I've called to let them know that I did not buy phones out get service from them . This has been going on since September. Beware !!!!
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November 2023 by Tiffany Chapman
Great customer service. Staff was eager to help you, welcoming to myself and incoming customers. Thanks August for taking time to educate me on the different t-mobile products. I highly recommend coming to this location!
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November 2023 by Donald R Cindiff
Got my new galaxy watch and phone . Love it. Great store great service. Anthony was awesome
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September 2023 by Karen Dawson
I came in to switch my phones over and found about all the other offers t mobile has And I'm definitely considering taking advantage of those offers
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September 2023 by Antwoinette Ware
What an awesome process! August was amazing ?. He knows his products through and through. He was so thorough with the product presentation that he made me want to come to work with him!If you want a one-stop shopping experience for all of your needs, this is the place to be! Phone, tablet, internet, watches, Netflix, etc.Kudos to you August! Keep doing what you do and you'll go higher and higher with T-mobile or wherever your journey takes you ✨️.Thank you for your exemplary customer service which is very, very rare these days!
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September 2023 by Myrtis Gulley
Just got my new phone and started new service . Great customer experience at the store. The guys there are great. Thank you gentlemen
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September 2023 by Drew Hladky
Wasted my time , refused to replace router with return slip. Called mentor they said no problem. They also don't answer the phone 3 guys there and not one customer never picked up once.
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September 2023 by Angela Wynn
Bryan Was amazing . Was very patient with me and helped me get what I needed. Thank you . Highly recommend this store
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August 2023 by Stephanie Laymon
August was amazing. Even though I'm with another carrier he did his absolute best to explain the difference and benefits of t-mobile and is so super friendly
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August 2023 by Amird Jallese
My daughter & I walked in the store 7/27 at approx 7:15pm as a Caucasian young lady was assisting two other people she complained that she was there alone and helped us do an upgrade. We talked to breanna over the phone at t mobile and she was excellent she told us which store to go to and where to pick up told us the price swap was $111 the rude lady first said it would be $590 and I said no that’s not the price and she said yea bc it’s 5g upgrade and I was correct about the price then she said the new price was $699 I said that’s highter than what you just said she proceeded to put her head down and got quiet for 3-4 minutes and then I said can you call a manager she said he trained me very well I’ve been here for three weeks and then she said I’m not going to call him bc he’s busy I said can you call customer service then bc we really need the phone she yelled. Wry loud and said hey out the store I said why she said leave now I said I’m going to record you bc we didn’t do anything but ask for a manager for help! She said I’m calling the police and leave! This type of person should not deal with the public please fire this women as she yelled at me infrint if my five year old son and my 17 year s daughter bc she was frustrated
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August 2023 by Lisa Thomas
August was friendly, helpful and thoughtful. He explained everything to us and took his time. Please go to the Willowick T-MOBILE! They'll take great care of you!
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August 2023 by Cynthia Rosa
The salesman was professional and knowledgeable.Great experience and will recommend to others.
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August 2023 by Christine Kollar
August was a great customer service guy at Shoregate! Thank you
