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July 2023 by Trey Edings
They wouldn't answer the phone when i called. I later called a number that was listed in one of the responses from one of other negative reviews here. I was able to speak to someone there, but they argued with me and told me I called the wrong number. I would never do business with this company.
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May 2023 by D Sicz
Clean, prompts are good size & color to help guide you a transaction
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March 2023 by Joe Hartley
This location is literally the worst location I've ever been to. The ATM machine is out or cash 2/3rd of the time. Cashiers are slow, lines long... it's awful.
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August 2022 by Val Robinson
I had to call twice to get someone to answer the phone. The first time the voicemail picked up after about 5 minutes and the second time I gave all my information to a woman who, after this 5 minute question period tells me she would get someone in the mortgage department to help me! The guy from that department asks me the same questions the woman asked me plus extra that were not necessary. They had lost my mortgage payment and I had given him all the information necessary for them to find the "supposed" lost payment,(the date it was mailed, the check number, the date it posted to my bank account). He had the nerve to ask for my account number of the bank the check came from, the routing number, my birth date, and if someone was on the account with me. That's when I stopped him and told him I will go down to the branch at 995 Rombach Ave and get this straightened out face to face! He then told me he could have it straightened out in 4 days for me. I told him that's what they told me last year when this same thing happened and it took them over 2 months to straighten it out even though I had an image of the check with the "5th3rd deposit only" stamped on it and now the late payment fee has doubled to $70.00 and they want a double mortgage payment also. If I could get this mortgage refinanced through another bank that would not sell it back to 5th 3rd I would do it. Fifth Third is NOT my choice of banks my true lender sold my account. I do not recommend them and I will be going to the local branch tomorrow.
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May 2022 by Geoff Short
I avoid this Branch whenever possible. Some of the tellers have a very smug attitude. On two different occasions recently I was unable to deposit checks into my own account. One I simply took to Kroger down the street and they cashed it, the other I took to a different branch and they I deposited it. But what got me was the condescending thank you as I left after they explained why they were not going to help me.
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April 2022 by Ben Clark
Had a great experience at this branch. Had to make a wire for the first time for a home purchase and James and his manager made the process very easy. They even followed up to provide an update once the wire went though.
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January 2022 by Tina Greene
I’ve been trying to contact them about my account and nobody answers. So I messaged them and the response was that they cared and gave me a number to call. So I did. Someone answered and passed me off to another department that had me on hold 30 minutes!! What does it take??
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December 2021 by Darrell Wegscheid
Now over a week to just get a login for an auto loan and I have been on hold three different times for over 45 Min!!!!!!!!!!! and I am still not able to create a frickin login! I have never had such an issue with any bank like this ever. All I want to do is setup my account so I can pay online and it is like trying to pull teeth. Seriously going to pursue refinancing with another bank. Fifth Third is the worst.
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June 2021 by James Cramton
Always slow. Waited 30 minutes just for a deposit.
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April 2021 by Jane Schmidt
I have been trying to call and I have filled out the request a phone call 5 times in the last 2 days. NO ONE has called me back. Very frustrating.
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March 2021 by Iftikhar U. Haq
poor customer service experience. I had problem transferring funds to a non-Fifth Third account and rep on the bank 'chat' advised me to call the customer service to open a ticket. I did so, notified my problem, wasn't satisfied with the explanation and requested that a ticket be opened. The rep emphatically said 'No'. Now, irrespective of merits of the case, if you are a customer service rep, you may not say yes, but you should never say 'No'. Fifth Third bank better train their customer support personnel, IMO.
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February 2021 by Jason Altmayer
I can't get anyone to pick up the phone and take my call.. ive called just about everyday in the past 5 days still nothing.Update finally got ahold of you guys and got everything situated. Harrison definitely made my experience better. Hats off to him, 4/5 just because it took a week to get someone on the phone.
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February 2021 by Beverly Hoverman
Never have enough register's open. Don't like using automated ones.
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November 2020 by christopher purdin
I have a wisley pay card that 5/3 gives to employees that work fast foodI went to the atm as its free to withdrawl money. It takes my card. Very confused i go in as i just got a nice check and had important things to do. I ask the clerk to please give back my card that i just used and they said that my bank card was not issued by 5 / 3 when it clearly stated on my card and the paperwork that it was. That bank is awful. Will be going higher up. To have that clerks job taken from her. Very unprofessional and not at all knowledgeable of there banking cards and policies. She come up with every excuse not to give my card back to me even when i clearly gave her the right card number and was able to provide the last 10 transactions and the locations. This lady was extremely rude and very loud as i was embarrassed and i had done nothing wrong but wanted my bank card back.
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November 2020 by ray mcginnis
They are not helping seniors with mortgage payments due to stay at home order. All they offer is no late fee for 90 days then pay all money due or forclose. Maybe they have TP for sale at $20 a roll.
