-
November 2023 by GS Freight Runner INC
incompetent and uneducated, slow and uninterested. The manager is inadequate
-
October 2023 by Derrick Cash (D.CasH)
So I've been cashing my same check here for the last 4 weeks. Today in told I cant cash it even though I have a bank of America account. You guys aren't gonna hold my cash for 5 days and it's ridiculous that you'd make me go to another bank to cash a check when I've done it at this same place. I will not be dealing with this place any more and I will be wanting others not to go here either. I literally got off of work and the dude could've confirmed my check by calling my boss. Bro your clerks allowed foashed 5 times before yesterday so shut up . Like now scam and the dude you had training another employee today was trash. Don't ever talk again.
-
September 2023 by Who Cares
The environment here is outstanding! Everyone is so friendly and welcoming, Better than the solon branch !
-
September 2023 by Daniel Akben
i have small business account with them. they are closed the account without giving a reason and i cannot reach them.
-
June 2023 by Christopher Liberatore
App said to go get a temp card since my card I had fraud to get a new card. This location said they did not do temp cards any more but the Mayfield Heights one said they do so now I have to drive out of my way to get a temporary card.
-
February 2023 by Sean Cook
Andrew is a great help, thank you Andrew!
-
December 2022 by M M
Open an account in 5 minutes, thanks for best service
-
August 2022 by Reyansh soni
Worst experince. They are giving wrong information and false promises. I went for Notary they said the Notary guy is not avialbale today, you can come tomorrow. I asked is any appointment neeeded the Manager said no, you can walkin. When I went next day, they said you must need appoinyment and notary is busy. Completely wasted my time. I just need 2 minutes of her but she did not gave me even 2 minutes. Even I am a privilage customer.
-
July 2022 by Haya Homsi
I am so glad I chose Bank of America! Great customer service! Kylee really went above and beyond. She was super helpful and took the time to explain and set up everything I needed.
-
July 2022 by The Cosmos
Visited this bank July 1, 2022. My stop was to withdraw money from a kiosk within the bank. Unknowingly I inserted the wrong card(cash withdrawal), ie, BOA credit card instead of my BOA debit card. After a few attempts, I entered the bank and was greeted by a BOA employee. The employee was polite and noted my obvious frustration. The employee called another employee for assistant. This employee listened to my complaint and was polite as well. Upon presenting my BOA cards, it was noted I was using the wrong card. Oops. No worries was the response from both employees. I was able to complete my transaction using the correct BOA card.
-
June 2022 by Gabriel Bittar Pacheco
Excellent service
-
May 2022 by Monica Harvey
Well first I'd like to say that all the staff that helped me were super kind and friendly, I had my 2 little toddlers with me and it's super hard to do things with kids and the staff were so patient and kind and didn't not make me feel rushed or anything, as I was already overwhelmed with my kids. I'd also like to say the personal banker who helped me was amazing and went above and beyond for me so thank you!
-
April 2022 by Tiffany Leann
Very professional and friendly
-
March 2022 by James Baca
Tricia asked Boosie for more ID after he already provided debit card in QST with PIN plus Text verification and state issued ID. She didn't want to override a same day cashiers check because it counts against her, and in turn she decided to hassle a man who was just trying to do his business.. A preferred client.
-
March 2022 by Lametra Saucedo
If I could give zero stars I would, I have witnessed a black man be discriminated while trying to withdraw money from this location. The woman by the name of Tricia Stalker was very rude and inconsiderate and made it uncomfortable to witness. If this woman can't do business professionally with everyone no matter who it is she needs to step away. The service he received was disturbing and quite frankly disgusting.
