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December 2023 by Anonymous C
This company is just horrible and have messed over a lot of people. They sell unreliable cars and refuse to work with you. They sold me a regular title come to find out it's a salvage rebuilt. Save yourself time and money and please go elsewhere! The one star is only due to the fact I can't put zero.
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June 2023 by Paul Walker
Everyone here is great and always friendly.
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April 2022 by Dane Scott
The people there work very hard for their customers. great experiences with sales and service. Thank you Jason Han for all your help. love my truck. I'll be back for my next one too.
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January 2022 by William Cogar
Dishonest salesmen Kyle and Tyler. I spoke with the salesman Kyle over the phone and told him I had 16k for a vehicle that was on their website and not to waste my time or his if I came out to buy it. Kyle said I would not be wasting my time. I arrived and Kyle was not there, so I spoke with Tyler. I told him what Kyle and I had agreed upon and he wrote down 16k on a piece of paper. Tyler pulled up the Carfax and the vehicle on his computer as well as the notes that Kyle had put into the computer. Tyler even did a soft pull on my credit. We test drove the vehicle and pointed out a couple things wrong to Tyler that he said they would fix. Tyler said he would like to see me sign papers for the car before I left, and I agreed to that as well as leave a deposit on the vehicle. After that Tyler said he had forgotten to do one more thing and went to the see the sales manager. He returned and said we cannot sell the vehicle to you for 16k. So after driving there, test driving, talking with 2 salesmen, two verbal agreements with the salesmen, no sale.
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December 2021 by Dave Burkholder
James and Jessica provide outstanding quality of service in the service department. They always get me in fast, provide good and detailed recommendations for any needed repairs, and have a friendly personality!
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November 2021 by Eric Tracy
Been waiting on my refund form my warranty for over a month . Was told a few times check is in the mail or in was mailed out days ago but this was weeks ago. Just like most dealerships you can’t find a honest person in one. I wish there were a 0 star button .
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September 2021 by Christopher Cote
STEER CLEAR OF THIS PLACE!!! I wish I would have seen these reviews before I bought a plane ticket and flew to this extremely dishonest dealership. After a few days of discussion with a salesman over the phone I agreed to the price of a truck as advertised and I made my travel arrangements. After arriving at the airport and taking a 1 hour ride to get there I was told that the price increased to $3,000 more than what was agreed to. I made the decision to cut my losses and fly
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September 2021 by Sarah Bentley
They used our service, and disputed their charge for shipping two vehicles
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May 2021 by Freddie Ray
Just picking some parts I had ordered.
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February 2021 by Charity M.
We called first to set up a test drive appointment, (which I recommend if you dare to check this place out,) for a 2017 Chevy Traverse. They did have the vehicle available out front when we arrived, and that's about the most I can say positive about this place/our experience. When we looked at the car before driving it, we saw it had scratches on the front passenger's side, which was not shown on the website's details or pics. Also, that same part of the car with scuffs seemed loose like maybe it had been in a small fender bender, but Brian (our salesman) said no accidents were reported. Also, when I was attempting to put the back door down manually, Brian almost scolded me like a child that I was doing it wrong, but I just apologized and did as he instructed. Since we had drove all the way out there we decided to still test drive it. When we got going on the highway at a faster speed, and put the brakes on exiting to the ramp, it vibrated heavily. At that point, w/the vibrating, high miles and scratches, we knew it wasn't the right vehicle for us, even if listed below market value. When we returned to the dealership, Brian asked us what we thought about the vehicle. Trying to be nice and truthful we said, "It's okay, but we don't love it." Almost as if he was offended, he asked what we didn't like about the vehicle. We shared the above-mentioned feedback that we believed would be helpful to him/the dealership. We also told him that we liked our 2014 Traverse better, (has a moonroof, lower miles, neater interior color/design,) to which he pointed out the 2017 had cooling seats, and a heated steering wheel. I said I know the 2017 is premium, but we just aren't interested. He said, "It's Premier," in a condescending tone as if I was stupid. I sensed he had a strong disdain for women, or strong women that know what they want. I in no way was rude to him or returned his negative tone or communication. We were going to look at a few trucks at the dealership too, but with the way Brian was acting and talking to us, we did not want to patronage this dealership or give him a commission. We also had up to $30,000 cash to spend on a vehicle that day if we found something we wanted. Not trying to get anyone in trouble, (their own actions could possibly do that,) but I would think owners wouldn't want to turn away potential buyers with cash and excellent credit. On the way out he was laughing, making fun of us. This is not only unprofessional, but shows character lacking. Unfortunately, even if this is a good dealership for some, our experience was not good, and first impressions are very important. I wish we had read the reviews in more detail prior to driving an hour each way. Only 50 % recommend this place, it only has 3 out of 5 stars, and a lot of the negative reviews were really bad! This was our first time visiting this dealership, and it will be our family's last. If you do go here, we hope you get a better salesman than we did or that your experience was better than ours.
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November 2020 by Luke Glass
I just drove 5 hours for them to offer me $10,000 less than what they did on the phone. Place is a complete joke.
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October 2020 by Troy Abney
Anything. This dealership is a joke. These salesmen are exactly what gives used car salesmen the reputation they have. l was screwed out of a car without anyone calling me to tell me until after it was done. My financing was done and papers for temp plates needed signed. They called me to tell me they sold it out from under me about an hour before i was supposed to pick it up. l wouldnt recommend this place to buy a car or a sparkplug. I hope it was worth the bad review.
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October 2020 by KB Black
My parents drove from midland North Carolina to Wooster Ohio to purchase a truck. They were so pleased with the kindness and professionalism of kyle and coen at Wooster Chevrolet.The truck was in excellent condition and they bought it immediately It was definitely worth the drive!
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May 2020 by L H.
They advertised a truck on their website for $32,000. GM was offering 0% APR. I talked to the several times to confirm the 0% before I went there to buy. When I got there, they said that I would have to pay $4,000 more than their advertised price. $3,000 extra to get the 0% and another $1,000 penalty for not currently having a GM lease. Even if that were true, they had plenty of opportunities to tell me that via email or phone. Then they tried to convince me that if I financed for 7 years, the payment would be the same, so that would be no different than what I was expecting to pay. Does anyone fall for that? That's $6,000+ in interest. The worst part is that I drove an hour and a half each way for a scam.
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April 2020 by Amanda Evaleen Lint
Walked in and and greeted immediately with warms smiles and happy employees. Everyone was extremely patient, kind, and not at all pressuring. Sales person Kyle, was amazing to work with and made my first time purchasing a car a dream. Thank you Chevrolet of Wooster, I definitely will be back in the future! 5 out of 5 stars
