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September 2023 by Chris Wade
Levi and Maria were very friendly. We came in looking for a deal and left with 2 new phones and a new phone plan. Awesome customer service. Will definitely be back
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September 2023 by michael Lovett
No more boost mobile experience..levi made our day. Great experience..pleasant and not pushy.he needs his own franchise asap?
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August 2023 by Ron Waitkunas
Levi is the best employee he always knows what he is doing fast nice and friendly
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May 2023 by Demicea Mayeke
Today is a great day to go to Cricket Wireless :) great service, very professional, and I love my new speaker ☺️ The free drinks with the Cricket label were a plus (: I keep sending people I run into your way…thanks guys!
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January 2023 by Jack Robinson
It saddens me to write this as for 10 + yrs I have sent dozens to Cricket. Because our phones were not working well and there wasn’t incentives to get a good deal we found it necessary to look at other companies. Cricket would not release the number that we have had since we started with Alltel probably 15 years ago. Cricket says bring your own phone but does not give you the same courtesy to take it when you leave. We have fought with them and ATT the PARENT COMPANY OF CRICKET SINCE BLACK FRIDAY AND TODAY IS DECEMBER 26th 2022 because that is who we changed to. One would think since they are in the same family that there wouldn’t be any issues but how wrong we was. Just as I have advertised for Cricket all these years and say “Who do you have for your cellphones plans with”? I will do the same now, but I have a different story to tell!!! We had 5 phones on our plan that we took with us, and so far now they have lost our 5 plus now have convinced 2 more that have already changed to another provider.I am so disappointed!!
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January 2023 by Paul Rhein
I wouldn't recommend this store to anyone. Employees are not friendly at all. Bought a phone and the battery doesn't hold a charge. 5G service really sucks. They put you on a $60 plan with out asking what plan you want to be on so they can make more money. I would give half a star if I could.
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September 2022 by Jack Malone
Great customer service. They will sell you what you want. Not what they want you to buy
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April 2022 by Wendy Brown
I am so glad I drove all the way to Wooster from Medina to ask for help switching from Tracfone to Cricket. After spending hours at another store, I was greeted by the kindest, most patient tech, Levi. He went to great lengths to be sure my service was working properly. Then he went above and beyond to make me sure I could port my number from tracfone. This outstanding customer service is not usually seen in today's retail market. I highly recommend this store and especially the tech Levi. He's my hero!
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October 2021 by Dj Mongsr
Friendly service and helpful
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September 2021 by Lindy Hansen
My mother and I came in just before closing time to inquire about switching her plan from another company to Cricket. We were exceedingly happy with the customer service in which Levi provided. He was extremely patient with my mother in explaining things to her, very friendly, and overall very helpful in her transition process. Furthermore, he stayed long after the store closed to help us. All in all, we were truly grateful for Levi as he is a fantastic asset to the Cricket Corporation.
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July 2021 by Vicky Ferguson
Came in to cricket wireless and stopped in to see the deals and promotions there offering and one of the managers named basem helped me with everything I needed and also signed me up for the government assistance program "EBB" and saved me $50.00 a month on my bill for me and my family. If you want to shop at a store where your comfortable with your purchase and receive great customer service come to this location and ask for bass!
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July 2021 by Barb Underwood
I stopped in with my sister to pay my bill and I basem the store representative saved us $50.00 on our bill with the EBB program and they also have great deals on phones & excellent customer service from him!
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June 2021 by Nancy Metzger
Knowledgeable, nice folks. Pretty new to Cricket, but so far all is good. Much better price than my previous carrier.
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May 2021 by Rita Pita
Levi was so helpful and gave us excellent service! Super happy with all our cricket phones, too.
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April 2021 by Beth Dungan
It was great and I am happy with it
