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June 2018 by Ben Garnes
I stopped in today with my mom and had outstanding service. 3 people patiently helped us pick out the right trimmer. Great store!
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June 2018 by john stallone
They provided excellent customer service. I had an issue with a damaged product and wanted to return it. They were easy to work with, took care of me, and replaced it in a timely manner. I highly recommend using this store .
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May 2018 by Joel Landis
Very friendly staff, bought some awesome stuff today the lady that helped me today was awesome and very knowledable great store
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March 2018 by Richard Dye
We were treated so well we will continue go back for all our appliances. It was the best service and friendliness we have seen in years. It felt good to leave with a smile. So glad we decided to check them out. Thank you Sears Hometown
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March 2018 by Shawnee Wilson
The staff was very knowledgeable and extremely helpful. We are very happy with our new washing machine. I would definitely recommend this store if shopping for a new appliance. Wonderful sales staff!
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December 2017 by Michael G.
The store manager, who was extremely polite and professional, replaced the unit. He also asked that if in the future if I have any issue whatsoever to please contact him. I apologized for my negligence in losing the original receipt. Overall a very good experience for me as well as a lesson learned. I will shop there again and I will recommend the store to my friends and family.
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November 2017 by Leslie G.
We have used the Sears store for years, purchasing many appliances as we have moved a few times and included the previously purchased appliances with the property when it sold. Within the past year we purchased, once again, several appliances for our new residence. I called the store and, I believe, talked with the owner when I had difficulty with the door of our dishwasher. His blunt response was that we could fix it ourselves or he would have to charge us to have a repair person come to our home and work on it. It has not worked properly since we had it installed and since there was a one year warranty on the product we assumed it would be covered. We had a friend try to adjust the door which helped a bit but it continues to make a horrible noise when the door is opened/closed. We have never had an issue with any of the appliances we have purchased from Sears but I was very disappointed with the response I received when we did, in fact, have an issue with this dishwasher. Service is a major part of a purchase and we did not appreciate the brush-off. I am reluctant to do business with the Sears store in Wooster in the future.
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February 2015 by Lisa R.
After posting this review the manager of the store called and offered to replace the dryer. I'm happy to say that the new dryer is working perfectly. This has made me feel better about the trouble I went through.
