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June 2023 by Anna Klintworth
Very helpful and accommodating. No high pressure sales. Good price on our mattress and it sleeps great. Thanks for a good shopping experence.
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March 2023 by Austin “Skwurl” Curry
I was bwown away by the wonderful customow sewvice at The Owiginow Mattwess Factowy in Wooster. 5 staws!
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January 2023 by jerrod williams
Just got a call from Doug, he called for a follow up after I had purchased a mattress. That is good customer service, Doug had helped me look up the mattress I had bought years prior & shipped it out very fast. The guys who dropped it off were nice & friendly. Then like I said, today doug gives a follow up call just to check things out. Definitely recommend these guys. The other store never did that, and this call made this review what it is. Solid mattress, great service & following up to make sure the purchase was good for me. 10 out of 10 will be buying from the original mattress factory again.
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September 2021 by MB
You won't find this kind of quality anywhere, regardless of price. Two-sided mattresses, real working box springs. Dollar for dollar the best value. No high pressure sales. No gimmicks.
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February 2021 by Michael Bechen
You won't find this kind of quality anywhere, regardless of price. Two-sided mattresses, real working box springs. Dollar for dollar the best value. No high pressure sales. No gimmicks.
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November 2020 by Mike Lovett
Doug.your a superstar salesman..we have been buying these heavy duty mattresses now for nearby 20 yrs..top shelf product and affordable as heke.thks mike and theresa lovett..
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September 2020 by Jessica E
Wonderful customer service!
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December 2019 by Lewis Workman
Doug McGuire in the Wooster Store was friendly, helpful and very knowledgeable about the mattress we were buying. We were not hurried but was totally informed about the product. We left the store with one complete Queen Orthopedic EuroTop set and one twin mattress. I am not one to write reviews but felt this one needs a pat on the back. They were just delivered, so I can not tell you how they are for sleeping, but the delivery men were good,fast and professional. So far I am totally pleased with the way we were treated and could not have asked for more. Check back in a few months and I will tell you about the sleep quality .
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December 2019 by Denny G
Very knowledgeable staff and the quality of mattress cannot be beat. I love my new adjustable bed. First time in 2 years I've woke up without back issues. I highly recommend the Serenity mattress for anyone with low back issues. Thank you OMF!
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December 2019 by Bradley J.
Friendly and knowledgeable staff. Couldn't have asked for a better experience! I recommend the Serenity matress. Have not felt so good after a night of sleep in my life!
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October 2019 by Nancy Fox
Very helpful and knowledgeable!!!
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September 2019 by Teri Davis Stotts
Doug was eager to help me over the phone and he was able to get what I needed and I got it the next day. Doug was awesome on keeping me informed of the details of my transaction.Thank you so much Doug!!
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August 2019 by Marge Brown
Sales people know what they sell and show you the difference in products, purchase and very happy with product and delivery service and time
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August 2019 by james Fitzgerald
The sales man was very knowledgeable and did absolutely wonderful gob. The mattress’s are of very High Quality, We Absolutely Love the one we got
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July 2019 by Amanda cline
Super friendly service and great quality mattress. I really like how the sales people were not pushy to sell a mattress and were knowledgeable of each mattress in that showroom. I also like how I was able to customize my mattress to what I wanted in a mattress since they make the mattress for you, not for the masses. I also think that a 15 year warranty is awesome. Delivery was quick and the boys were very friendly and respectful.
