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December 2023 by Google user
I recently had the pleasure of bringing my BMW 330i to Toyota of Wooster Service for an upgrade, and I couldn't be more satisfied with the experience. From the moment I inquired about a quote for a new M-Sport bumper, the staff at Toyota of Wooster Service demonstrated unparalleled professionalism and efficiency. They provided me with the best quote in town, showcasing their commitment to competitive pricing without compromising on quality. The installation process was completed in a remarkably short time, exceeding my expectations. The team's attention to detail was evident in the flawless fitting of the M-Sport bumper, enhancing the aesthetic appeal of my BMW 330i. What truly sets Toyota of Wooster Service apart is their dedication to customer satisfaction. The staff was not only knowledgeable and skilled but also friendly and accommodating. They took the time to address all my questions and concerns, ensuring that I felt confident in the service they provided. I appreciate the transparency throughout the entire process, from the initial quote to the completion of the installation. The communication was excellent, and I felt well-informed at every step. If you're looking for a service center that combines top-notch expertise with exceptional customer service, Toyota of Wooster Service is the place to go. I wholeheartedly recommend them for their competitive pricing, swift service, and the outstanding quality of their work. A big thank you to the entire team for making my experience a positive and memorable one. Five stars without hesitation! shout out Richard
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November 2023 by Caleb Hill
I recently had the pleasure of bringing my BMW 330i to Toyota of Wooster Service for an upgrade, and I couldn't be more satisfied with the experience. From the moment I inquired about a quote for a new M-Sport bumper, the staff at Toyota of Wooster Service demonstrated unparalleled professionalism and efficiency. They provided me with the best quote in town, showcasing their commitment to competitive pricing without compromising on quality. The installation process was completed in a remarkably short time, exceeding my expectations. The team's attention to detail was evident in the flawless fitting of the M-Sport bumper, enhancing the aesthetic appeal of my BMW 330i.What truly sets Toyota of Wooster Service apart is their dedication to customer satisfaction. The staff was not only knowledgeable and skilled but also friendly and accommodating. They took the time to address all my questions and concerns, ensuring that I felt confident in the service they provided. I appreciate the transparency throughout the entire process, from the initial quote to the completion of the installation. The communication was excellent, and I felt well-informed at every step. If you're looking for a service center that combines top-notch expertise with exceptional customer service, Toyota of Wooster Service is the place to go. I wholeheartedly recommend them for their competitive pricing, swift service, and the outstanding quality of their work. A big thank you to the entire team for making my experience a positive and memorable one. Five stars without hesitation! shout out Richard
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November 2022 by David Schmidt
They normally have five star service. I had to take the car back the next day the last time I had it serviced because of the oil leak. Shouldn't happen with Factory train mechanics.
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November 2022 by Shell Roberts
They have serviced my truck for 3yrs no place is perfect and what mistakes have been made were corrected ✌️
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October 2022 by Don S.
I used this dealer to to do a recall issue regarding my Tacoma Truck. Was handled professionally.
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August 2022 by Chris Whitemyer
Gave me a discount with out asking
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August 2022 by Don Shilling
I used this dealer to to do a recall issue regarding my Tacoma Truck. Was handled professionally.
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April 2022 by Eric Matthew
I said I would never return to this dealership because of the female service advisor who is absolutely awful. Decided to give you guys another try. NEVER again. Overheard her AGAIN degrading her staff. i will drive to Canton for now on. The management should be ashamed of how she treats your staff and makes a toxic environment.
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February 2022 by Tracy Klingler
Everytime I come to the dealership for service, I am treated as royalty. Amanda is so kind and kept me updated through my entire oil change and even before my appointment I had to call and let them know that my oil filter was stuck (I tried to go to a drive thru place) and she kept me updated on the ordering of my part and when it came in and the whole installment. Not to mention, she is so kind to my little boy who is with me every time to the point he calls her “aunt manda”. I drive an hour here and an hour back home and will continue to do so because she makes it worth it!!
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February 2022 by Stacey Tenney
Excellent service. I was able to schedule an appointment quickly and everything was professional and efficient.
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August 2021 by Valor K.
My car sat in their parking lot for 5 days waiting for an estimate. Every time I called, the guy was never there. I left messages, and he never called me back. Finally, I went in there to talk to the guy, and he says that the estimate still isn't done. Then he has the nerve to tell me "why should I waste 2 hours of my time writing an estimate unless you commit to having it fixed here?" I said that depends on how much it's going to cost! How can I decide whether or not to have it fixed there until you give me the price? Talk about stupid and unprofessional! This place is just a big waste of time. It's a wonder how they even stay in business.
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August 2021 by Ryan Ward
Kinda dirty business practices from the outside looking in. Very nice people but the dealership itself seems fairly underhanded. First off, before I even left the lot test driving a used 40,000 F150 the check engine light popped up. I notified them before driving and continued on. I also heard some creeks, grinds from aftermarket suspension / lift kit which I explained was a concern after driving along with finding out what that code was. I specifically asked for OBD2
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June 2021 by Janie Wood Grosjean
Omg! These service guys are the sweetest and most professional people ever! Thank you for being so knowledgeable and helpful. I will be back……if I need to…I mean I do drive a Toyota and you can’t kill those vehicles!
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June 2021 by Keelie Fritz Mann
Tim Taylor was very straightforward and great to deal with! Gave me an Out the Door price on my new car without a bunch of haggling and BS. Very happy with the entire experience and highly recommend this dealership!
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April 2021 by Elizabeth S.
AVOID this shady business unless you want to fork over your hard-earned money and be treated like dirt! Their mission statement is as follows: "To provide customers with unsurpassed service and reliability. To be responsive in meeting the customers' needs with services that surpass the industry's highest standards. Above all, to be honest and trustworthy with all daily business activities." This is straight off of their business card. To say that they failed to uphold their mission statement would be an understatement. This place sold a car to my 80-year-old mother-in-law for more than it's worth (based on the condition of the vehicle/blue book price range) and were unable to provide her with the title for months. The price was the least of our concerns, though we do feel she was taken advantage of as she made the mistake of purchasing it alone and not attempting to negotiate the sticker price. If we had lived in the state at this time we would have advised her to look elsewhere or to negotiate a lower price, but I'm sure they saw her coming a mile away. As it turned out, they sold the car to her without ever having owned the title, which I believe is against the law based on what I've researched. They denied that this was an issue or inconvenience for my MIL and treated her as if she was a nuisance to them when she checked in frequently to ask what was going on, as she could not register the car without having the title. Apparently they could not obtain the title from the previous owner and as a result, they gave her the runaround for months. She had purchased a car from them in the past and was happy with the process, but under the new ownership she was treated poorly and is regretful that she trusted the new owner. I stepped in and contacted the owner, Dave Hill, myself. I had hoped to come to a resolution that would help my MIL to feel that something had been done for her after she spent months worrying about the title and registration. To my great disappointment, Dave was condescending, childish and rude. For example, when I attempted to interject while he was giving a longwinded and unacceptable explanation that I'd heard several times before from his staff, he then refused to discuss the matter further, claiming I "wouldn't let him speak." In reality I had politely interrupted him to say that I had already been given all of this information from his staff, but that I wished to discuss what he would be doing to remedy the huge inconvenience and amount of stress he had caused my MIL. He flatly refused to do anything to show her that her business was appreciated and blamed me for "not letting him speak." I told him I would love for him to speak but that I didn't have time to go over what had already been discussed with his staff several times. He called me my mother-in-law's name at one point, which told me that after months of battling with his staff and then assuring us that the owner was aware of the situation, he didn't have the courtesy to differentiate me from her. To put it simply, this place sucks.
