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November 2023 by Sandra McGuinness
Was a pleasant experience! James our Sales guy was professional and no pressure! Answered all her questions, and if he didn’t know, he wouldWw We would highly recommend this Dealership to our friends and family with full assurance that they would be taken care of!! We felt like we were given a fair offer for our old car, and they matched the highest offer I was offered before stopping atWooster!! James let us know the process and was done efficiently and quickly!! Love my Subaru and everyone who’s seen it loves it too!! Very Satisfied Customer! ?
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November 2023 by Jada Louis
I was able to connect with a sales team member and he helped me get the Suv I was looking for. I recommend Underwood Dodge and Jeep to anybody in search of a new or used vehicle
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November 2023 by Caitlyn Seiler
Bought 2 vehicles from here and both engines exploded within 3 months of having the cars. This is the shadiest place ever! I can't believe I ever gave them a second chance, I should have known better. On top of 2 cars with trash engines I didn't meet one person who treated me like a human being so that was great too. I urge you not to go here don't lose your money or sanity!!!! I feel bad for all the people taken advantage of by this place. Trust me anytime I mention this horror story of a place someone else has an equally as bad or worse story about them. They should be shutdown. I hate leaving bad reviews. I think everyone makes mistakes but this place is just taking advantage of people at this point. it's just sad. Absolutely disgusting. EXTENDED REPLY. You shouldn't be selling cars that break down within a few months. NOONE ASKED YOU TO SEE THE FUTURE. When you have multiple complaints that's you guys are shady and don't do well then that's what it is. I did not bring my second car there to have maintenance because 1 it did not need maintenance before the engine blew and 2 the first car I bought I was told things were done to it that were absolutely not. I'm not going to a place to get my stuff fixed so you guys can play pretend.
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November 2023 by Joel Lukacik
Eric was exceptional, very knowledgeable and a pleasure to work with!!! Staff made the buying process very easy and stress free. Also would like to thank the cashier girls for manually counting a stack of cash. Props to everyone…
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November 2023 by Jill Tabiendo
My experience with this dealership is that they are not honest. I needed to purchase a car quickly. I was told that the Honda I purchased used had no accidents on it. The key fob, also, from day one wasn't working right. It didn't work and it kept putting my windows down!! So I asked them to fix it. They said it was probably the battery. Nope. So I took it to a Honda Dealership. I had to purchase a totally new key fob and pay for it to be programmed. $200. I went back and told them and they said they couldn't do anything because it was not a Honda dealership. 3 days after purchasing the car, the 'Low Tire Pressure' warning came on. We were on a 4 week trip at this point. We stopped and checked and everything was fine. When we finally got back into town, I had them check it. They said that the tires weren't 'factory' and so they had no sensor. When asked if they could turn off the warning, they said no, there was nothing they could do.When I took the car to the Honda dealership to get the key fob replaced and programmed, they said that routing maintenance was due on the car. I had obviously wrongly assumed that routine maintenance would have been done on the car when it was traded in. So within the first couple of weeks of owning the car, I had put $1000 into it. They also were able to turn off the 'Low Tire Pressure' warning light, no problem.My husband had noticed a piece that was loose on the front of the car, right under where the hood closed. I asked at the dealer ship because there was also, in looking at it, a piece that was broken underneath this piece which was making it loose. I asked at the dealership and they told me that my whole front end wasn't in alignment. That there must have been some front end damage to have caused that. Well, come to find out later, when I looked at the Carfax sheet, that there was listed that there was 'front end damage' and even showed a drawing of the car and where the damage was. So much for not being in a 'accident'. I guess 'front end damage' doesn't count as an 'accident'.So I am greatly disappointed by this dealership. They weren't helpful beyond basic basic. They didn't know much about the car that I purchased and were unable (or unwilling??) to do anything more after selling me the car.I would not recommend purchasing a used car from this dealership, especially if it is not a make that they sell new. They don't know what they are doing if it's a Honda. And they only do the absolute minimum when it comes to trade ins. Now, you can tell me that "well, they're used car salesmen. What do you expect?" I do expect more if a company wants to have a good reputation in the community. If they don't know about the car they are selling, be willing to admit it up front.
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November 2023 by drew standiford
Hands down the best service and team in the business. Always fair and honest. Not once have they tried to sell me something I don't need. In fact, they even told me No, don't spend your money on it.
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September 2023 by Saint Backwood
My dude Kelvin (I believe that’s his name) was amazing!! Not pushy or anything. Let the deal come to me which I really liked !! Upfront guy and an even better dealership! I would recommend to anyone!!
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September 2023 by Melissa Wilson
Positive staff. Willing to go the extra mile to meet needs. Provided professional and personal opinions and how each vehicle model could meet my needs. Financing process was quick. Would do business with again.
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September 2023 by Rich Pryor
Collin Anderson is the man. He got my whole family fixed up with new vehicles and joined our family as an honorary member. Very satisfied with my new ram
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September 2023 by Hayco Remodelers
Ty was amazing to work with. It was the first purchase I’ve made strictly online and then showed up at the dealership and it was ready for me. He made it painless, fun and one of the best buying experiences ever and I have bought quite a few vehicles in the years. The whole dealership is very accommodating even the doggie Maui.
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July 2023 by lisa pryor
Colin was awesome! We bought 3 Cars from him in less than 24 hours. Highly recommended!!!
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July 2023 by Maura Morris
We bought a car for our daughter. Ty was wonderful to work with. Easy no hassles. Finance was awesome. Smooth purchase. We will buy from them again.
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May 2023 by Kelly Stockdale
My husband and I had a great car buying experience here and would recommend this business to anyone. A big shout out to salesman Eddie for his friendly, no pressure approach and a big shout out to Greg, the business manager, for his part in the process, making this be the easiest car buying experience ever. We love our quality, gently used car! Thanks guys!
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April 2023 by Pam Smith
I went in to the dealer and I was greeted right away. Everyone was so nice. My sales person James Mason was very nice. He listened to me and and asked what I needed . He was not pushy. He was very knowledgeable about the products. He even came to my work to deliver my jeep. I highly recommend this dealership.
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April 2023 by Stephan Dusa
Had a fantastic experience at this Wooster dealership. Well worth the 2+ hour drive. Richie, my salesman, was incredibly accommodating and helpful throughout the entire process. I'm very thankful for all of their help and will definitely consider them for future purchases.
