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January 2024 by wayne carter
Since I was already in the system, they knew my size and preferences, so i was in an out in ten minutes with my new shoes. Salesman was great and friendly and knew just what to do.
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January 2024 by Eric Richmond
Didn't expect the service I received. Outfitted with custom insoles with three machines. Two inwhich determined my walking pattern and as far as I know, my gait. The third was to customize my insoles based on the pressure of standing on said insoles and molding them. They even had the shoes I was looking for.
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January 2024 by leo ruth
Connor was great to work with. Helped me find a new pair of on cloud. He recommended a pair that was even better than the ones I was initially looking at.
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January 2024 by Amy Newsome
Mark helped me and was very thorough in getting the right fit for me. I learned things about my feet that I didn't know before. I am still figuring out if the shoe I purchased is the right one for me, however, having a 90 day guarantee makes me feel comfortable with my purchase. I will definitely be going back for additional purchases!
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January 2024 by Patrick Kalinkiewicz
I didn’t know this place existed and I live a mile away. Ive taken my health very serious this year and now walk 10,000 to 20,000 steps a day. My feet are jacked due to buying incorrectly sized shoes online for the past ten or more years. I was hoping I could get my shoes sized correctly. I had no clue what I was in for when I walked through the door. A complete and thorough foot exam to determine the correct size of footwear. Would highly recommend this store.
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January 2024 by Judy Fox
Connor was extremely knowledgeable and provided several suggestions based on my personal needs. He was both professional and interactive creating a positive shopping experience. I am a return shopper based on continuous, excellent service and experience each time.
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December 2023 by Deborah Stahr
Once again the staff at RR was exceptional! I took my daughter in law there the day before Christmas to have a Runner’s Experience as her gift! They analyzed her step, arches, fitting for inserts, socks, sports bra, and shoes! She received one on one service and learned a lot about her feet and gate, and is hopefully ready for an injury free year ahead.
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November 2023 by Melissa Gorenflo
I highly recommend Road Runner Sports! I used to have to wear an ankle brace each time I worked out. Once I was properly fitted with the right shoes and custom insoles, I no longer need my brace. The staff is very knowledgeable and listens to your individual needs.
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November 2023 by Carol Peterson
The gentleman that waited on us was polite, but left my son to lace his own shoes. I have bought several pairs of shoes here & they have always helped do that; it’s just a customer service thing. The store wasn’t busy so not sure why we get more up close & personal service.
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November 2023 by Rita J.
My experience at this location was exceptional. Jeffrey was the Fit Expert, and was very helpful. He answered the many questions that we had. I appreciate that we never felt rushed and was able to find a great pair of athletic shoes for my needs.i would definitely ship there again. The prices are competitive as well.
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October 2023 by ME
Guila was extremely helpful with finding my shoes. I needed a pair shoes bc I’m on my feet all day and they ached.We did their little service measuring my arches and finding my shoe size.She found 5 shoes in stock for my wide feet. I tried the shoes on with their socks and my socks to see what shoe fitted right.I even got a pair of inserts for my other shoes.Here is to happy feet and a happy customer.
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August 2023 by Duncan Bonacuse
I hurt my back last year and had been putting off getting back into running. I finally got the motivation to get new shoes a few Saturdays ago, and showed up at Road Runner about 15 minutes before close, naively thinking I could knock everything out in a few minutes. Jessie was kind enough to help me out and insisted I go through the whole process to get the best insoles and shoes for my situation. We went through the 3D foot scan and gait analysis, I was fitted for custom insoles, and tried a few different shoes before I decided to go with some very comfortable ASICS. Jessie kept the store open late and went above and beyond to help me out, even though apparently she had a 30 mile training run the next morning! Now I'm ready to get back into marathon running too, and I'll be going back to Road Runner the next time I need anything running-related.
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August 2023 by ken davis
I have bought shoes at the Worthington location twice. Good experience both timers. Very good experience with their associates. The most recent occasion, Kelsey helped me. Kind, patient, knowledgeable, accommodating. Love being treated with respect.Went on a Saturday afternoon and their staffing of three people seemed adequate. I only had about a 10 minute wait.Love their 90 day return policy; love their rewards program; love their free shipping to my home if they do not have what I need; love how they analyze how you walk.Tried their custom inserts they make, and they were okay.This is the only place I will buy shoes.I submitted a review 11 months ago that I did not like having to hold on the phone for 12 minutes without someone answering and suggested they use voicemail. They now have voicemail. Thank you Road Runner for listening to my input. I have removed that 1 star review and replaced it with this 5 star review.
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August 2023 by Teri P
Road runner was recommended to me due to plantar fasciitis and knee problems….at age 69. I’m not a runner but needed help! Kelsey was effective at fitting me for shoes to address my problems including orthotics I can put in other shoes. She had great suggestions on what to avoid too. So far so good but I appreciate the VIP return policy if they don’t work out
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August 2023 by Fedric K.
This is my first time in this store on the 8/2/23 to grab a pair of cross trainers. I was assisted by a young lady named Gulia who did my first fitting and it was amazing. At one point I was extremely uncomfortable with the conversation that took place where she was being very flirtatious asking vulgar questions that were very inappropriate and making sexual comments. I went ahead and laughed it off but this was the last thing I expected to encounter at a place like this. I ended up not buying anything. Due to the lack of professionalism I will not recommend you guys to anyone.
