December 2017 by Lauren N.
This place is obnoxious. I came in to get probiotics and Piperwai stick deodorant. The deodorant is awesome and hard to find in stick unless you order it. The guy (Lucas) sold me some probiotics and then I noticed it was buy one get one 50%, so I picked up some one a days. Tota was like 60 bucks. I got home and realized he didn't do the 50% off the one a days. I also did a quick Amazon search and found probiotics with just as much potency and quality as the GNC kind for half the price. I decided I'd return both the next day. It says on the receipt, return with a picture ID. I'm in the midst of getting a replacement license (misplaced mine), so I brought my passport. It's a government photo ID, so that qualifies as a photo ID, no? I go into the store and ask to return both the probiotics and the one a days. I don't even mention that he didn't take the 50% off because at this point I don't care, I'm returning it. He tells me he won't accept my passport. I ask why and he says he'll lose his job. I laugh thinking he's joking, but he's not. The other guy working was even confused. The guy was rude, he was immature, and honestly full of it. I had been in there the day before, nothing had even been taken out of the bag, and I had an ID. This isn't a car I'm returning, it's damn vitamins, give me a break. I end up leaving, laughing at his ignorance and terrible customer service. I walk into the store next door and am telling my dad about this when the guy working overhears. He tells me that it's all based on commission and the guy just didn't want to lose his commission. I ended up calling the 1800 number to confirm this. They tell me that i'm correct, they just need a picture ID. So, I keep them on the phone and go back to GNC. I tell Lucas I can put the headquarters on the phone if he'd like. He realizes he's full of it and returns the stupid vitamins. I'd never shop here again. Not only is it incredibly overpriced, but they're so salesy, and personally I find it beyond ridiculous that you need an ID to return something, but beyond that, the way I was treated was unacceptable. Go elsewhere. I guarantee one quick search and you'll find the product you need for half the price.
