Rocky’s Ace Hardware in Xenia is a friendly and helpful local store that is part of a global chain. It is known for its personal service, quality products, and convenient shopping experience, with staff who know the community and are always ready to assist. Customers find it easy to locate what they need, thanks to knowledgeable associates who offer helpful advice when needed. The store is especially appreciated for its willingness to go above and beyond; for example, an employee helped a customer by opening a marine pump to replace batteries, making a difficult task much easier. Customers also enjoy interacting with the staff, highlighting friendly employees like Robin and Deborah, who create a welcoming atmosphere. The store's staff consistently provide excellent service, with some customers noting staff members like Kathy G for their 'beyond expectations' help. Many prefer shopping locally at Rocky’s Ace Hardware over larger stores because of the personal attention and reliable service. Customers also appreciate the store’s inventory, especially for items like lawn equipment, which they have been able to purchase and have delivered directly to their homes, avoiding issues faced at bigger retailers. Overall, Rocky’s Ace Hardware in Xenia is known for its helpful staff, friendly environment, and dedication to serving the community, making it a trusted neighborhood hardware store.
