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December 2023 by Nickey P.
I have to say I've had a hard time with this company but they have always done me right due to some issues. I had to have a new motor put in my car and they were able to help me with getting my car back so I suggest if you're looking for a car and don't have perfect credit, but have a job and are able to pay for it I would go to one of their storesand look into getting you a car
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July 2023 by Logan H.
Thinking about filing a class action lawsuit against this company. bought a suv from them in Jan 2023. have had nothing but issues with the vehicle since driving it off the lot. spent 500 deductible for the power train warranty as my engine has oil consumption. they could not fix the issue and now are telling me that it is not covered under their warranty. i am not a happy customer. after reading all the reviews on the bbb i have notice i am not alone and many people are not happy. would not recommend this place to my worse enemy.
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July 2023 by Benjamin F.
This place is a scam!!! Avoid at all costs.. they will sell you a piece of shit Then never contact you
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June 2023 by Ida A
Got a car from advantage car and credit the engine went out I’ve been hearing two different stories. It’s not care they said the engine wasn’t right approved but Preston call ***** *** *** ****** told me something different.
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March 2023 by Angie C.
This place is terrible. I went here to get a car because another dealership referred me. They gave me the runaround on their cars. I finally agreed to one of the SUVs they offered, next thing I know it was unavailable. So I then had to settle for a car because I had to get something fast so I wouldn't lose another day of work. They day I got the car the check engine light comes on after driving 60 miles. I call them and tell them it is ridiculous and they tell me to call their repair guy. I call the repair guy and he tells me to take it to auto zone or advanced Auto to have them check it and tells me to call him back. I have now called the repair shop for the last three days with no answer and no call back after I left several messages. I would not recommend this place at all. I was taken advantage of and I will be contacting a lawyer and definitely will be contacting BBB.
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February 2023 by Denise Mulvihill
This place is a joke! I've left several messages about an issue that my vehicle was having at the time of purchase and of course can never get a return call from Preston. It's obvious that they don't care about their customers once the sale has been made.Service: Steering & suspension repair
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February 2023 by Google user
This place is a joke! I've left several messages about an issue that my vehicle was having at the time of purchase and of course can never get a return call from Preston. It's obvious that they don't care about their customers once the sale has been made.
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February 2023 by Denise M.
Avoid this place at all costs! Bought our 2nd vehicle from here 2 months ago and regret that decision every day. When we bought it there was an issue with it stalling when you stop (stop signs, traffic lights, etc.). We were told that they'd 'take care of it'. Finally got it in and had an O2 sensor replaced. Guess what? It's still stalling out and NO ONE will call us back! And I just found out today that the horn doesn't work either!!! Isn't that a safety issue??Also, when I called in to pay the remainder of our down payment, John took my card info over the phone, WHILE ON SPEAKER WITH OTHER CLIENTS SITTING RIGHT THERE!!! So I had to call my bank and get a new card issued.
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January 2023 by Doug Arnett
Preston is a great mechanic and fix my truck no problems
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February 2022 by Dakotah Fell
These people told me my car would be getting towed to muffler brothers. Muffler bros doesn’t have my vehicle. I’ve called advantage car and credit at least 10 times to find out where my car is, no answer. Left messages. A week not knowing where my car is located or if they’ve even began to look at it. Last I know, I left my keys inside the car as I was asked so it could get “towed”. Filing a police report as we speak and reporting my car stolen since it’s not where they told me it would be and they’re “too busy” to call me back or answer a call.
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February 2022 by Makayla Burrows
They sell you cars that will break down in less than 6 months!!!!! These people are trying to tell my boyfriend there’s nothing wrong with his car. We broke down , unable to even start the car during this huge snow storm!!! On the side of the highway at 10 pm at night!!! They then told us they were going to tow it to muffler bros in Huber and DID NOT. They towed it to vandalia and wouldn’t answer my calls or call me back!!! I reported it stolen because I didn’t know where our car was for A WEEK. After we just made the payment. Of course after I reported it stolen, they called back immediately to let me know where it was. Although they’re trying to say it’s “just a sensor “ when the vandalia shop is telling us OTHERWISE. The guys who work here are RUDE. They speak to you like children and like you have NO choice. They told my boyfriend “should’ve read your contract, not my fault “ real douchebags. I would not recommend this place if it was the last car lot on the planet. I would buy a bicycle or learn how to skateboard. End of this month when I get my tax return , we will be hiring a lawyer and coming for this companies neck.
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December 2021 by Brandon F.
RUN FAR, FAR AWAY... this is long but please read. this place is an absolute joke. They sold me a junk car, for almost 3x it's value, at an insane interest rate. For starters the very minute I dove off the lot in my new car it started jerking and slipping because of a transmission issue. No big deal right because I paid an extra $1,200 for their extended motor and transmission coverage. So I took it into their shop they looked it over said I had something unplugged, charged me my $100 deductible and sent me on my way. Big surprise the issue was still there, and so I take it to a ford dealer who then states it needs new clutch packs in the transmission, so when I tell this information to "take advantage of you for a car and credit" they then tell me this wouldn't be covered under my warranty. Why? Who knows, they sell you a transmission warranty just to be able to nit pick what that actually means and what it covers. Sounds like false advertisement to me. The real kick in the a** was when I was randomly messing with my vehicles onboard diagnostics system when I saw it was saying the odometer was reading 188,000 miles, which was odd because the odometer outside of this hidden menu that's just constantly on reads 110,000. Very interesting. Looking into my options on what to do about that issue. But in the end I'll finish this off where I started, run very far of you value your time, money, and sanity.
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August 2021 by Charles Crawford
Scam will sell you a broke car and keep telling you it’s nothing wrong with it until the engine warranty is up and the tell you it’s nothing they can do about it! Stay away from them they a scam!
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July 2021 by Mirryah Lowe
I would highly recommend NOT going here to ever get your car worked on. I have a 2012 Jeep Compass I bought on the Fairborn lot. It was driving fine and was completely reliable until my engine blew on me on the way home from work. It turns out there wasn’t ANY antifreeze in my car when I drove it off the lot. (I should’ve been told) It was a hassle, but i took my car to the shop so they could see if the issue can be solved. They ended up having my car for 3 weeks. I had to consecutively call to see how the work on my car was doing. Each time they gave me very little detail and just kept on saying they will try there best and work with me. I began to get frustrated as they told me I would need a whole new engine. They advised me that it would be a new engine in my car. As soon as I got my car back, it was to my knowledge that it wasn’t a new engine but a refurbished one , still no complain. I just wanted my car back. I had a engine put in, a new harness and started As soon as I got it back it was making yet another off the wall sound. I then returned it back to them to see what the issue was , a bolt was stuck in my tire. ( not sure how that happens after not having it for 3 weeks) they fixed it and sent it back to me with no cost. They also did a cat clean. A few weeks go by and I’ve been driving fine no issue. But then yet another problem occurred, which was the catalytic converter. I called and asked is this a issue I’m going to be concerned about in the future. I was advised by one of the workers that cars run without them nowadays and that it should be fine. (My car is a 2012, it’s 2021) I continued to drive hoping no other issues occur after visiting this shop plenty of times and being patient with there work. My car recently started losing power to accelerate. (Rpms) it wouldn’t get faster than 35 mph even with my foot all the way down. I then yet AGAIN took it to the shop. The only reason I kept going back here was my lifetime warranty, my deductible is only $250 and they supposedly fix anything under the contract. They then proceeded to tell me that I did yet indeed need a new catalytic converter. At this point I was very frustrated, as I called them about the issue weeks ago and they told me it was fine, I would be fine. This past week I took my car there after waiting 3 weeks for the part to come in & get it fixed. I dropped my car off Thursday morning right away , they all me at 12pm friday & told me my car was ready. I was relieved as I have a job and must get to work. I went up there as soon as I could to pick it up. I paid $250 right away got my keys and expected my car to run perfect after all the work that’s been done on it the past few months. I wasn’t even 15 minutes away from the shop and my car flashes the light again & loses power. I’m beyond disappointed in this company. They’ve let me down one too many times. & also took my money when the problem wasn’t even fixed. All they told me was they apologize and to bring it back up to see what’s going on. The last time they had my car they did work on it that didn’t need to be done as my dad was explaining to me , all I needed was a catalytic converter fixed. They ended up doing $710 worth of work and somehow my car is still running just how it was when I dropped it off. I recommend NOT every buying a car from any lot of the this business and also I recommend NOT taking your car to this shop. I will be taking my car to a different mechanic so that I can get proper diagnostics and care. They have a lot of work to do as a business, & all they will be getting out of me is a car payment. Very disappointed with everything going on & even more frustrated than I was the first issue I had. Save your money and save your time. These people are a joke.Services: General repairs & maintenance
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May 2021 by Cortney Floyd
They did great getting my 2014 Dodge Charger in that over heated yesterday and I was up and I just got it back not even 24 hours later. I would like to thank Preston for everything.
