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April 2024 by Connie Gibson
Great service very thankful for the help you guys were wonderful and the service tech was very KIND ❤️
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March 2024 by Amie Humphrey
I just want to give a shoutout to Rick Parsons at Parsons Hook Road Body Shop & Towing! I can’t thank you enough for helping my husband with his tow this morning. I will never use another towing company or body shop. Rick and his team are very professional, quick, and deliver great service. I’ve had 2 cars that needed body work as well and they both came out good as new. The best around!!!
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March 2024 by Kendra Dill LeMaster Sassy Classy LLC (SassyClassyLLCcom)
They took the keys. Then the driver said he didn't. Cost us 275.00 for a new key fob. The owner was supposed to call back and obviously he didn't. I don't recommend.
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February 2024 by Bruce G
Greet company and drivers! Very quick service I recieved this morning!! Highly recommend them!! Thanks again!
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December 2023 by Toni Chambers
On Dec. 19, 2023, Parsons Towing responded to a request from Tire Choice, Beavercreek to tow a car from the home of a senior citizen. She had seen a tire on her car totally flat, needing care (!). Logan of Parsons arrived and was very careful to let her know the routine, etc. The car was towed and the tire changed that day. Logan was very respectful and helpful.
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November 2023 by Billy D
Mr. Karns did an awesome job in helping me out last night when I was stranded. He arrived promptly and quickly determined that the culprit was a cell problem within the battery. As my roadside assistance call was for a jump and not a tow, Mr. Karns advised that I call my insurance company back and upgrade the call/service to a tow. He patiently stuck around until my service status was upgraded. Mr. Karns definitely is very proicient at his job as well as very efficient, polite, and friendly. Kudos to this establishment who helped me when I really needed them! :)
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November 2023 by Nathan Anderson
I went had a call placed with State Farm to get my vehicle towed and the tow truck driver called me and said I have a tire change to get to and I’ll will be there nearly two and half hours and nobody ever showed up and could not reach the company or the driver on the phone and State Farm failed contact also had to get a new tow service to come and was stuck in the cold and wet weather wouldn’t recommend Parsons towing to anyone
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September 2023 by David Mabry (Dr. David Marine Mabry)
We locked keys in the car and used Road side assistance provided by our insurance. Late call for service (8:00 PM). Chuck, from Parsons Auto, responded. He was courteous and professional. He arrived within 90 minutes of the call... pretty good for an after hours request. He took care of us with no damage to our vehicle. He had a problem with his ability to take credit card payment. He solved the issue and was able to take payment. We are grateful for the service.
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September 2023 by Rion James
After I’d waited 8 hours on a different towing company, Parsons Hook Road Towing was sent my way by Nationwide/Agero. Charlie promptly came to my rescue and he was friendly and easy to work with. He arrived before the projected ETA as well. Thanks for your help! Definitely recommend.
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September 2023 by Kelley Turner
Told my daughter they would be there within 60 to 90 minutes after another tow truck didn't show up and she'd already been sitting for 4 hours. I told the guy the situation. And then my husband finally drove an overheating car since been sitting for almost 8 hours with no help. The guy repeatedly told my daughter when she called he would be there in 20 minutes. No one came. Thanks for leaving my teenage daughter completely stranded with almost no cell service for an additional 3 hours. Awesome
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August 2023 by Austin Bowles
Tow truck driver was a complete rude jerk, they will charge you for stuff even if it's not justified watch out for these jerks...I'd rather walk them to use them again!!
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March 2023 by Judy Campbell
Charlie to the rescue after waiting over 3 hrs on the side of the road for a tow scheduled on the VZW rescue app only to have that tow company cancel the call without warning! Parsons got the call and came in less than an hour! THANK YOU SO MUCH!!
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December 2022 by Ken Anarchy
Needed a battery jumped. Our insurance connected us through to this place. Told us it wouldn't be until 7-8am when they open. The driver calls us at 5:17am, their auto-body shop less than 10 minutes away from us, left a voicemail, he was on his way and for us to call him back. We called him back in 11 minutes, not expecting our help so early and he told us that he wasn't coming. That he calls when he is "15 minutes out." His car on the map was right next to his auto-body shop when we checked our call. He isn't even 15 minutes away. If we don't answer when he calls, he immediately turns around because "we waste his gas." Told us he wouldn't even be able to come back and to just call the insurance company. Was really beating around the bush about it too. "Uhhh, well, it would be waaaaaay later. Just call your insurance company to find someone else to come help you." Why even have us call you back if you don't have a grace period for your routes?
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October 2022 by Samantha Stubli
I was connected with them through The General insurance for emergency roadside assistance for a flat tire. They got there fast and quickly changed my tire. My donut was flat.The driver (I didn't catch his name) went into tire discounters with me and asked if they could put air in it. They did. He waited till it was filled. Thank you to the driver and the business!Service: Tires
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October 2022 by Liz
After locking my car and my keys in my car at 2am after getting home from work, my Allstate roadside assistance sent Parsons out to help. They were nearly an hour earlier than my insurance quoted and got me taken care of quickly and early. I don't remember the gentleman's name who helped me, but he was very pleasant. Thank you for the help! ?
