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May 2023 by Nicole Freeman
Thank you Milt
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June 2021 by Marc Banner
I usually get good service from this place but this time, the female behind the counter completely crossed the line with me. When I reserve a trailer and come to get it I expect to receive it quickly. What I don't appreciate is the gal telling me that her iphone is telling her that I don't have a reservation. I tried to show her my confirmation but she told me that didn't matter. I waited over 30 minutes while she checked out customers before I finally got upset and asked her to help me instead of checking out her customers and she said that I was not a priority and that the store takes priority over anyone getting their uhaul trailer. She said that the uhaul business is secondary. She then chastised me for interrupting her instead of apologizing for totally ignoring my situation. She finally called uhaul and while I was standing there less than a foot and a half away from her told the uhaul rep that she was dealing with a customer who is a real piece of work. I let the the guy on the other end of the phone that I was standing in front of her while she was throwing her insults. Nothing like throwing insults at a customer you have already agitated. Is that appropriate to make such a statement especially with the customer standing there listening. The definition of a real piece of work is someone who does nasty things or deceives people in order to get what they want. Is that something that you teach your employees to say about your customers? The uhaul rep had to walk her through to get to my reservation. Bottom line, she did not know how to do her job. I for one will never rent another trailer from this establishment. Another concern I had was I wanted to talk to the rep on the iphone she was using and she told me that it was her personal iphone and I couldn't use it. What I find horrifying with that statement that she used that same iphone to copy my drivers license and my credit card. We will be talking again if I wind up with my identity or credit card compromised by this obvious disregard for the security of my personal information. If this woman is going to take care of trailer rentals she needs to be trained to do so. Xenia is a small town and if she continues to insult and chase your customers away you may find it affecting your bottom line in the future. FYI: Nobody helped me or offered to hook up my trailer.
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June 2021 by HillSideVonVon
Quick and easy pick up and drop off.
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May 2021 by SINGLE4LIFE (BENT_NOT_BROKEN)
Perfect location
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May 2021 by Traci Gilliam (BENT_NOT_BROKEN)
Perfect location
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September 2020 by Jevon Hudspeth
Quick and easy pick up and drop off.
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June 2019 by Matt Leverance
Tried ripping me off for more gas. Extremely rude
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April 2019 by Kimberly VanDusen
Clean nice uhauls reasonable prices nice service
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June 2018 by Debbie Cyphers
I was looking into using a U-Haul and move me to Ohio
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January 2018 by Jennifer Nickell
Easy fast friendly
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November 2017 by Nina Washington
Returned an auto transport
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August 2017 by Ann S.
We had a great experience with these guys! Everything went exactly as planned because everything was explained up front with no nasty surprises or hidden costs. Pick-up and drop-off (they have 24-hour drop-off) were a breeze. The 9' cargo van we rented was a perfect size for the college move to Columbus for our daughter. Owners were very friendly and informative. Highly recommend!
