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November 2022 by Greg L.
I bought a computer keyboard got home and it didn't work, so I headed back to the store to get another one. Sounds simple enough ,,,,But no! It was around 8 pm on a wed.evening when I returned to the store and went to the service desk for help. The young lady at the service desk said it was closed! I asked for a manager to see why so early when the store is open till 11pm? With an eyeroll and a laugh she said she was the manager and she shoud have closed it at 3pm because she has too much to do!
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November 2022 by Cheryl R.
I would give no stars if that were possible. For the second time in 3 months my delivery order never arrived. The first time I received my money back after a few lengthy conversations with the "customer care" employees. This time after 3 weeks since the cancellation I still haven't received my money back. After conversation #5 I was told that it will take over 15 business days to process. An e-mail from Doris in the customer care sector stated that it takes 7-10 business days. Apparently they feel they don't need to adhere to written policy and can choose when or if you get your money back. They need to get a healthier dose of reality and I am seriously considering getting with other people I know who have also been wronged by these megalomaniac and filing a class action suit. Anybody else want to join?
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April 2022 by Scott F.
I spent nearly $600 on a laptop at this location and the children/employees working in the department couldn't answer one question. I remained polite and excused their ignorance of the product but the girl cashier didn't thank me and was actually rude throughout the transaction. I deserve better than that no matter how much money I spend and so do you. Avoid this lousy Walmart!
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April 2020 by J W.
First time using grocery pickup and it was amazingly easy at no additional cost to the shopper! Erika filled my order. She substituted 2 items for items that where better than originally ordered and was so nice. You order online, go to the pickup location, tell them what space you are parked in and they load your trunk for you!!! I just wish Walmart would let them accept tips...they deserve it!!
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December 2019 by Leo D.
Great place to shop for just about everything. I mean it's a Walmart, what do people expect? Recommended.
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August 2018 by Rhonda W.
The grocery pic up service at this store sucks. They have a rude nasty witch in there named Danielle who is a real piece of work. They are always missing at least 10 items. I hate this store, it is the worst WalMart i have ever been in. They think they are so smart but not really. Plus you check in online but they never have your stuff ready and tell you their computer says you are not supposed to be there for x amount of time.
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July 2018 by Jeff V.
Just waited for over half an hour to get entered into the system for an oil change. Three employees couldn't figure out a tire issue some folks in front of me were having. I was just going to leave my truck but could not get into the que after over thirty minutes. At some point wouldn't one of the employees broke away to help the line of people building behind ??? I finally walked out. I will never go back as the last time I paid for the oil change with the vacuuming and multipoint inspection. I paid extra for that and the car wasn't vacuumed so I am sure no inspection was done. They are not getting a chance at a third strike. Please stay away from this awful customer service experience.
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February 2018 by Deanna W.
We go to this Walmart because they do free grocery pick up and we've had a great experience every time. They bring the groceries out right on time, we've never had to wait more than five minutes, and they always get our order right.
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January 2018 by Juan V.
You don't have to dress all fancy an gussied up two go shopping at Walmart like u have two do at Target. U can even go in jus yer underwear
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August 2016 by Stacy Y.
Not a bad Walmart. It was a super center one, so they had more to offer. They have subway, a bank and a beauty salon. One thing I think they can do better is navigation. Because the store is so big it takes longer to find certain things and more signs would help.
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July 2016 by Kevin W.
The only time I enter this seventh circle of hell is if I order something from their website and go to pick it up and even that sucks. The pick up counter is in the very back of the store. If you ever have a problem with an item be prepared to wait in the customer service line. I've waited over an hour before. The store is horribly understaffed and they are always running out of stuff even basic stuff like half & half. Every employee looks like they hate everything about their job and managers are next to impossible to find. I hate shopping here.
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December 2014 by Lisa C.
This is the Walmart 30. It could be any Walmart in America. There you are, not many in the store, you got your stuff and you want to go. It is late, you are tired. Self service checker lanes are closed. While they have 30 lane available there is only one that is open for you and the other 15 customers in the store are all in line ahead of you. No hurry up and wait here, just wait. Sleeping while standing is a helpful skill. Worthy of your hate, consistently consistent, nothing changes and hope for improvement is always dashed with each new experience. Welcome to the Walmart 30 where only one line is ever open when you need it.
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December 2014 by Kimberly M.
I HATE this Walmart. I am not often in Xenia and thank goodness this is not the Walmart near me. My boyfriend and I went to pick up an item we ordered online that was only available at this location. As soon as we walked in the first thing that came to my mind was "Wow this place is dirty". I'm not just talking about clutter, but trust me there is plenty of that, I mean actual trash laying around all over the place. Yuck! We went back to the back of the store where online order pickup is located. The sales associate that helped us seemed to have her eyes fixed in a permanent eye-roll position. It was clear that she was irritated at having to help us. There was one cashier working. ONE!!! This is 3 weeks before Christmas in the early evening. ONE FREAKING CASHIER. Plus a slew of other employees walking around doing their best to avoid making eye contact. It was horrible. I hope to never return.
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March 2014 by Linda K.
I love my Xenia WalMart!! There is something to be said for shopping at a place that makes you feel like family!! From the Pharmacy to the greeters and everyone in between, they are all super friendly. I have to shop with a motorized shopping cart and some of the greeters (like Carroll) have gotten to know that I use one and will have it pulled out and ready to go if they seem me coming in.........XENIA WALMART ROCKS!!!!!!!!!
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February 2013 by Tim W.
If you are looking for an average Wal-Mart, this is it. You can find anything from a good price on an item to a view worthy of PeopleOfWalmart.com The produce isn't great, but it's average for the chain. This Store has a subway inside, so you won't starve if you get lost and can't find the exit.