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October 2024 by Alfred F. Stabilito
I was extremely happy with their service in fixing an issue with my riding mower. The manufacturer installed a belt incorrectly. They picked it up, corrected the problem, and returned it in just a few hours.
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July 2024 by David W gross sr Gross
Have a place that's easy to get to and have a good product
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June 2024 by Nicole Truett
UPDATE:
I drove to Agnew to physically get a response (it’s about an hour and ten minutes from my house). The front desk lady was extremely condescending and rude, the Ryobi repair guy was giving me grief about purchasing a ryobi item (complaining it is china made crap and I shouldn’t have purchased it).
My item was apparently sitting on the UPS dock, and was “overlooked” (not picked up) by UPS, for coincidently 3+ weeks. It was given back to me in worse condition than sent.
They did not fix any of the issues I originally had and screws were missing from the item itself. No real reasons were given as to why it was sitting there / not completed… they kept giving me misc excuses /reasons. They told me they no longer are able to repair Ryobi items…
I cannot believe it had sat there for that long with no REAL communication. If you have anything in their hands - I’d snatch it QUICK & find somewhere else to get it fixed.
Original review:
I had sent in my ryobi item for repair - was patient, and let three months pass by before reaching out to get an update.
The update was, they were waiting on the part, which was said to arrive by end of week… I called back two months later, they had no update of my item, and said they would call back… I never received a call back.
I called a few weeks later, and was told it was done it’ll be sent the next day.
Two weeks later - I called, the person in charge of warranties was not in, but would be told I had called and will call me back with shipping/tracking information.
Agnew has had my ryobi item longer than I have - which is frustrating, because I used it daily prior to sending it in for repair.
I have filed a case with ryobi - because I feel this should allow my warranty to be extended since I’ve not been in possession of the item for over 6 months.
* I sent the item January 17, 2024, as of June 6, 2024, I still do not have my item. I purchased the item in August 2023.
All I want is my tool back.
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June 2024 by William Davis
This is probably the worst business I have ever dealt with my entire life. We brought in our mower and we are a non-profit organization and they broke our mower. Our mower was sent in for a simple servicing which they did not even do correctly and charged us the full amount when they didn't sharpen the blades nor did they grease any of our fittings. But they charge us for it. He then brought it back with a broken hydro pump. Then try telling us it was going to cost some extreme amount of money which we were able to get taken down to800. They ordered the wrong part. They had my mower for roughly 6 months almost and when they brought it back they actually had to reroute the hydraulic lines and cut a piece out of our frame. Next season that same lines that they were placed for the hydro gear literally broke and found out it was their installation and they will not answer my phone calls and they also have had the mower now for another month. Just trying to replace a hydraulic line this is the worst company you will ever go through. Please save yourself some time and go to a reputable lawn service.
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May 2024 by Mindy Lee
WARNING: DO NOT DO BUSINESS IF YOU EVER WANT TO SEE YOUR EQUIPMENT AGAIN. THEY DO NOT PICK UP THE PHONE!
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May 2024 by Mike B
Wow, I dropped off a leaf blower off for repair over a month ago… which according to toro it should be covered under the 1 yr manufacturer warranty. I called 2 weeks after I dropped it off to see if it’s been repaired, was told it is on mechanic area should be done in few days… fast forward 17 days later still sitting in mechanics area nothing done. I shouldn’t have to keep calling to see if anything has been done. It is now out of the warranty period.
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April 2024 by Dale Wilt
Worst customer service ever. Missed 2 days of work waiting for mower to be delivered. Still no mower. Multiple phone conversations nothing but excuses. No sorry,no make this right. Just wait. Terrible
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April 2024 by Brendon Marsh
Unfortunately, I cannot recommend this store to anyone for any reason. 0 stars. I will gladly ammend this if they are able to help me troubleshoot.
I dropped off a table saw for a warranty claim. It has been 3 months since I dropped it off. I only get updates when I call. At first it took 2-3 attempts to get a hold of someone, now It takes 15-45 minutes to connect via phone (You have to press 1 when the automated message asks you if you want to stay on the line after it rings 5 times, and then you are disconnected after 10 attempts). I have been told at least 12 times that they would take my number and call me back or email me, and subsequently received no communication.
I just want an update on the status of my warranty. Heck, if I'm being completely stupid and need to connect with Ridgid or someone else, I could understand that if someone at this store answered the phone and told me to do that. But they have not. On my most recent phone call, I was told I was going to be sued for calling and hung up on. I called back and was told there is a connection issue of some kind, saying that when they answer there's strange noises... but, from my end no one ever answers, I just go through the phone tree. I explained that they have my equipment and gave my name, the man asked me to hold on, and then my call was disconnected.
Update: It gets worse! I called Ridgid and gave the claim number that Agnew gave me 4-6 weeks ago. They said that claim is not for me or my machine. In fact, no claim matches the serial number of my equipment. Ridgid is going to contact Agnew's to assist me since I'm not able to. Maybe there are inner working I am not privy to between the companies, but without any contact yet from Agnew's to help me understand this situation, I wouldn't know.
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March 2024 by Jeneen Beckett
Great experience as family been doing business with yours for generations! Your new receptionist is a gem. See you soon for a new roto-tiller!
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January 2024 by Josh Pilla
They don't pick up the phone
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December 2023 by Kim Libby
Great people with great service
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December 2023 by David Rowbotham
Lady on phone is rude. Tells you that the parts department man is with another customer. Then tells me that she doesn’t know what I am asking about. Then tell me to call Do-Cut because they sell the machines with the motor I need to rebuild. If I was John, the owner, I would fire that woman. Sending my customers to another company to spend money. I told her I loved Johns’ display at the Canfield fair and that I have known him for 25+ years. She said it didn’t bother her that I was going to inform John that she is deterring customers from spending money with him. So I called Do-Cut. They gave me a great deal on a new machine. I bought it. If their parts department would have told me that rebuilding those motors needs to be done every few years once they are done once and I should look into a new machine, ( mine is 12 years old), I would have bought from Agnews. But I didn’t. So they lost that $3250.00.
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December 2023 by BootsyCat Meow
Had all the parts for the more that we needed
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December 2023 by Art Mirto
Why don't you list your prices ???
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December 2023 by Cyndi Johnson
Horrible communication!!! Zero respect.
