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December 2024 by Christine Hryb
I am VERY disappointed in This store..I bought a shirt for my son for Christmas and he took the tags off and they wouldn't take it back..it's literally the day after Christmas, they claim it's their New policy,..I will never shop here again Even Kohls takes stuff back even if u pull the tags off...he never wore it..RIDICULOUS POLICY..HORRIBLE COMPANY
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December 2024 by Angelo Sun
Went to the AE store in Eastwood Mall on 12/10/2024. Purchased the AE Cropped Sherpa Quarter-Zip Sweatshirt. On sale in store for $59.95, but on their website it's listed for $41.96. They said they'd price match. Wife paid cash and never checked. Went home to find out they did not price match upon looking at the receipt; also found a defect in the wrist elastic on right sleeve. Took it to AE in Southern Park Mall in Boardman OH on 12/12 for an exchange and price match, and was told by Sales Associate since the little tag had been removed (we had both receipt and tag, but daughter removed tag at home when she put it on 12/10) they could not do a return, only an even exchange. I questioned it since the product was defective and they wouldn't restock it for sale anyways, and the fact that replacing the plastic tag was just using the little tag gun to put it back on since the bar code tag was intact. I had to pull out my Karen card and asked to speak to a Manager. Manager said they would exchange it and price match. Sales Associate processed the transaction, gave me the new receipt, and sales tax cash. I asked about the price match. She could not do it since she had ordered the new sweatshirt online. Now if I still want to pursue price matching I will have to come back to AE when I receive the new one and do it all over again. Merry Christmas everyone!
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November 2024 by Danielle Twigg
A line of people one working register, one lady folding shirts and refused to help on registered. One lady left because red and black haired lady wouldn't help on register. Sad
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February 2024 by Pam Perisa
Great service
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August 2023 by Angelia Funari (Valentine1968)
Very helpful staff and friendly. They helped pick out some normal fitting jeans for my husband. He was able to dress nice for the fair derby! lol
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August 2023 by Beautiful Savage
The staff is not friendly to people of color. Love the clothes but not the staff. ?
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May 2023 by Robin Lee
The staff is not friendly to people of color. Love the clothes but not the staff. ?
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January 2023 by Rick Hungerford
Don't carry large sizes
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December 2022 by Yvonna Palmer
Great selections to choose from. Expensive jeans on sale for $25.00.
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September 2022 by Angela Virden
Very helpful staff and friendly. They helped pick out some normal fitting jeans for my husband. He was able to dress nice for the fair derby! lol
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July 2022 by Lori Blakley
Super helpful! Had to exchange my husband's jeans 2x bc the type and they were super understanding and helped!♡
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May 2022 by Tj Theis
Lots of nice clothes at decent prices. Sales are great, especially after the holidays.
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February 2022 by Ragina Burkett
I am giving this a 4 because I went to American eagle in my hometown and the woman that helped me was awesome w my Jean selection.I went to this American eagle. The employees were very nice but there are like 2 graphic men's tshirts in the whole place.
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June 2021 by Brooke Shilling
HORRIBLE HORRIBLE HORRIBLE! DON'T EVER CALL CUSTOMER SERVICE. I NEVER GOT A PACKAGE FROM THEM AND THEY REFUSED TO HELP! THEY WANTED ME TO JUST BUY THE ITEMS AGAIN!!!! THEN THEY CHARGED ME 2 TIMES FOR A PAIR OF JEANS!! DON'T BUY ONLINE!
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June 2021 by Rob Musch
Good selection. Friendly staff
