Ashley Store is a retail chain known for its wide variety of signature home furniture, decor accessories, and mattresses. Customers have shared mixed experiences regarding their service. Many reported wonderful interactions with knowledgeable staff, particularly highlighting the assistance from sales representatives like John Brown, Joshua, and Camilla. These employees provided attentive, caring service without pressure, making the shopping experience enjoyable and stress-free. However, some customers faced challenges with certain staff members who did not listen or engage effectively. One customer expressed dissatisfaction with a salesperson's dismissive attitude, emphasizing the importance of being treated as a valued individual during the shopping process. On the positive side, the quality and comfort of the furniture received high praise. Items like the Boyington leather sectional and Robbinsdale Counter Height Kitchen Table were noted for their style, comfort, and practicality, significantly enhancing customers' homes. Additionally, the white-glove delivery service provided by Matt B and his partner was commended for its expertise and attention to detail. Overall, Ashley Store is recognized for its solid selection, reasonable pricing, and the potential for a fulfilling shopping experience, especially when customers connect with attentive staff members. Many expressed intentions to return for future purchases, reflecting a generally positive impression of the store.
5 star experience from beginning to end. Cindy was a treat: she helped us find the bed and pillows we desperately needed. She was honest, patient and beyond knowledgeable. Highly recommend.
August 2025
Our experience was wonderful! Joshua was very knowledgeable and efficient and made what wasn’t necessarily a “fun” shopping experience enjoyable.
August 2025
The gentleman we worked with was fantastic! We couldn’t ask for a better experience shopping for couch and rug.
