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March 2025 by Erica K
Smooth process switching over to AT&T.
No issues, every concern or question I had was answered. My dad and I were helped by a guy named Alex who was extremely helpful and never once seemed pushy or forcefull when trying to upsell. He answered all our questions/concerns and made the entire process pretty smooth.
I think its ridiculous the S25 Ultra doesn't come with a cord yet the S24 Fe does but that's a Samsung issue.
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March 2025 by Christian Riley
Don’t go here, it’s not a corporate store. They lied about the “required” plan upgrades when we got our new phones. Added insurance and upgraded to premium unlimited plan unnecessarily. Also flat out lied about what our next bills would be.
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November 2024 by mike bellino
Weekday afternoon and they told me that it would be an hour wait.
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August 2024 by hiren joshi
Just stopped by to check upgrade line . Guy was not showing the my screen info the upgrade line.not helpful at all. Looks like not care for business.
Not going again. There is other store.
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April 2024 by William E Grant Jr
My daughter and I visited the store to sign up for AT&T service transferring from t-mobile. We went into the store and was serviced by Ashley who did a terrible job on the setup. We came in wanting the military discount bring your own phone discount and the paperless billing auto pay. She failed to select they bring your own device and now the four users on there have to pay $10 each per month extra because of her failure. Repeated attempts to get that corrected failed. I would be careful going into the store make sure you review everything and get the guarantee that everything you wished was selected.
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March 2024 by Matthew Graver
Customer service was awesome! Willing to help and very professional. Even with the outage, the workers were very professional!
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February 2024 by Angelika Cromwell
Great and respectful employees that are fast and reliable
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January 2024 by Vince W
Ryan was amazing.. happy to help and knew how to address my needs. Helped resolve my issues and helped me to get done what i needed to in a short time and it was done right. ATT needs more representation like Ryan. Thanks so much!
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December 2023 by Jessica Anthony
The employees are very helpful! It does get annoying how they have to throw offers in your face to get commission, but that's their job. Other than that, I'm always in and out of this store!
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September 2023 by C M
absolutely terrible experience, provided no help whatsoever and the four staff members who took care of me were sarcastic and laughing about me. upon leaving one of them yelled "bye" and all four laughed. the staff includes a young man with long curly hair, one man that looked like the hamburglar, a woman with box dyed black hair, and another man. 9/25/23
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September 2023 by Patrice Rider
My associate was extremely helpful, courteous, and discrete!This employee needs a bonus for superb customer service! I am beyond elated with my experience, and my new service plan.
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September 2023 by Susan Hicks
The representative was very knowledgeable and helpful Showed some different new things on the phone and explained some things I asked about Will be back when I need a new phone
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August 2023 by Carrie Coleman
Rep Will did a really great job of activating our new phones and helping switch our old phone info over to our new phones. Will is an awesome Service Tech Representative .
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June 2023 by Garnett Burkholder
Needed a charger cord
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April 2023 by Pilsoon Jang
They didn't solve the problem. Don't buy any plan with this company.
