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November 2024 by Trent Shepard
If you need medical supplies, I highly suggest you go to Boardman Medical Supplies. I was in a real jam and they were about to close and they waited for me to get there before closing. When I got there, I realized I didn't have my debit card and I needed a catheter bag. They were nice enough to extend me the bag and come back tomorrow and pay for it. They are a very caring group of people, that should be rewarded for their excellent service and care. Cindy, helped me and one other lady helped me.Thank you so much. Please give them your business. ???
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November 2023 by A R
They do not answer the phones and I have left several messages…
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October 2023 by Frederick Beeman
Read a number of unflattering reviews, but my experience was anything but. Mary Jo assisted me in renting a wheelchair for my mother. She was professional and extremely nice, and I was in and out in no time. I wouldn’t hesitate to rent from them again.
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June 2023 by Adam Rudolph
They do not answer the phones and I have left several messages…
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March 2023 by Joe Salvo
Terrible they take no insurance never use them for anything any more
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January 2023 by Jake Stone
ANSWER THE PHONE!!! At least reply to voice mail.
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February 2022 by Joey P
DO NOT USE BMS.... I have always heard poor feedback from my clients on their customer service, but until last week I've never had the misfortune of using them. What should have been a simple COVID test, turned into a communication nightmare, or rather a non-communication problem.One, don't offer 2-3 day results if in can't realistically takes a week or more; there are other businesses who will get it done.Two, don't tell me you'll call and then fail to do so.Three, you really should let people know the sender name if you are not using your business name.Sub-par customer service; not even worth 1 star.
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February 2022 by Jim Reardon
I spoke with Tonya this morning. She was very helpful with helping me solve my problem. Thank you Tonya!
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January 2022 by Lillian Quaranta
First time problem with Pink Promise department in Boardman. Called & left message 3 times, visited 2 times- no response. Finally called Girard, talked with Colleen and recd. my pkg. with a week.
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January 2022 by Miguel Martinez
Terrible place I waited in line for about 1 to 2 hours with my kids for a covid test wich is $40 cash after i waited a guy came outside and ask me if I filled out paperwork I told him nobody told me that when I called so I filled the paper and the guy told me I got in front of people that I needed to go back to the end of the line that's bull I will never go here ever teach customer service to this clowns boardman medical
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January 2022 by Nate Bair
Can I please get my covid results I paid for?
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December 2021 by Matt M.
It's a shame zero stars is not possible. I had the privilege of paying 600 dollars for a 400 dollar CPAP and that was AFTER they billed my insurance. They provide the least expensive device possible and charge the maximum amount possible. When confronted about this practice they assured me it's all legal and within the contract with the insurance. It is of course, but it makes it no less ethical in my opinion. They place profit over your health. They will tell you they will contact you for supply refills but they do not. They will tell you they will call back when they don't help you the first time you call. They will not. They were purchased by a larger company and I really hope the new owners turn things around but I wouldn't deal with this place or their new parent just to be on the safe side.
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October 2021 by Jesse Hoffman
I called for a COVID test and the receptionist told me it's $40.00 for them to do it there. Everyone else in the area is doing it for free (charging your insurance company or the federal program for the uninsured). When I asked about why, the receptionist avoided answering the question and didn't offer to process via insurance/the fed program, then quickly hung up the phone (while being 'polite'). I'm assuming that they take money from both your pocket and the fed program to process a $25 rapid test you can buy yourself at a local pharmacy. Rude receptionist (but talked nice as if she's practiced at getting rid of people in a way that makes her appear pleasant to others sitting around her).
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August 2021 by Jamie Sick
Everyone was so nice!
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May 2021 by Katie M.
BMS doesn't even deserve a star. My brother recently passed from cancer at the age of 36. BMS was to pick up equipment from his home today, they gave my grieving mother a window from 12p-7p. She sat at his house surrounded by his belongings for 7 HOURS and no one showed up! Not even a phone call To say they weren't coming!!!! I find it absolutely ridiculous that she was given a 7 hour window to begin with but then to not even show up! Completely uncalled for and completely unprofessional! If we ever need medical equipment in the future I will be taking our business elsewhere.
