Macy's is an iconic department store offering a wide variety of clothing, shoes, makeup, housewares, gifts, and furniture. It carries top fashion brands and provides a first-class selection. The stores are generally clean, and the staff are often described as very nice, with some employees providing outstanding and genuinely caring customer service. In specific instances, staff have extended their expertise beyond expectations, transforming stressful situations into positive experiences and leaving a memorable, positive mark on customers. However, experiences can vary. Some customers report a lack of available salespeople to answer questions, with instances of shoppers being ignored and leaving without assistance. The selection in some locations is noted as not being like it used to be, with certain desired items sometimes unavailable. While prices on certain items are high, this is often viewed as expected for good quality. Overall, Macy's remains a major retail destination where exceptional service from dedicated individuals shines, even as some feel the level of customer service focus has changed from the past.
Always good sales make sure to go to the backstage ( great sales!) area upstairs
June 2024
Had fun walking around Macy's. Sure, it's a bit pricey. It's fun to window shop. And that's what I do in Macy's. Found a Toys r us in there, too! That brought out the kid in me, lol. Got to show my kids a bit of my childhood.
May 2024
The employees are so nice there! The store is beautiful!
