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February 2024 by Rachel Larson
**A Stellar Experience at Macy's Southern Park Mall - Beth, A True Gem!**From the moment we stepped into Macy's at Southern Park Mall, we were wrapped in an unexpected adventure that turned a potential crisis into a memorable highlight. Facing a nerve-wracking hiccup on my sister's wedding day due to a communication breakdown with her makeup artist, we found ourselves at Macy's, hoping to grab a suitable foundation that I, albeit no professional, could use to ensure my sister looked her best on her big day.Enter Beth, the epitome of customer service excellence and the hero of our story. Not only did Beth extend her expertise beyond the call of duty by offering to do my sister's makeup, but she also performed magic. Beth's skills were nothing short of miraculous, transforming a stressful morning into a scene straight out of a bridal magazine. The makeup was flawless, accentuating my sister's natural beauty and leaving her glowing with confidence.Beth's interaction with us was beyond professional; it was genuinely caring and supportive, making us feel valued and understood in a moment of chaos. Her ability to connect, reassure, and deliver exceptional service under pressure was truly commendable. The outcome was a breathtaking bride, whose radiant beauty was matched by her gratitude towards Beth's kindness and skill.My only regret amidst this whirlwind of positivity was having to leave town before I could return to Macy's to purchase some foundation and brushes for myself, inspired by Beth's incredible work. Beth at Macy's Southern Park Mall didn't just save the day; she left an indelible mark on our hearts with her exceptional service, proving that in the world of retail, genuine compassion and talent like hers are priceless.To anyone finding themselves at Macy's, especially at the Southern Park Mall, know that you are in the best of hands. And to Beth, thank you. You are not just an asset to Macy's; you are a beacon of light in the often tumultuous sea of customer service. Your dedication, skill, and heart are what every service experience should aspire to.
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February 2024 by David Armstrong
Great store
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January 2024 by Arlan Freeman
Nice store, people there are helpful and friendly. Clothes are affordable for people on a budget.
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January 2024 by Joanne Young
Didn't have the INC jeans I was looking for. Store was clean but not one employee even asked if I needed help. When I worked for Macy's, customer service was top priority. Being ignored, I walked out. Nobody wants to actually do their job anymore.
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January 2024 by Robin McCormack
Since the mall has so few wonderful stores, it seems Macy's is different as well. Not like it use to be regarding selection. Staff are very nice
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December 2023 by Simply Unique2u (SoUnik2u)
Got a nice deal on some fine jewelry
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November 2023 by John Hoover
Very nice store..helpful staff
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November 2023 by sandra
The staff was very rude at closing time. Yesterday they did not want to charge me because it had already been closed for 20 minutes. Closing time is at 8:00 p.m. and they almost pushed us out and made fun of us. It's unfortunate that Macy's has this type of staff. They can even be racist and I'm not referring to all the staff but to the three women who were in the cashier's area on 09/11/23 boardman ohio
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November 2023 by Suzanne 2Suzanne
The shoe collection was pretty sad. I love Macy's anyway.
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October 2023 by Cherie Delaney
Lots of various selections of clothing, makeup, etc. Very few sales people to answer any questions you might have, but that seems that is the norm any more. Prices are high on certain items, but no more than expected for good quality clothing.
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September 2023 by Jeffrey Hodgkinson
We would like to recognize Sharon who works in the perfume and cologne department at Macy's at the Superstition Springs Mall. Outstanding customer service. JH/RM
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July 2023 by David Kopnitsky
The place to go to get high end products and brand name items.
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June 2023 by Traveling Around
Not a bad selection compared to Eastwood. But I wish the Mens had more.
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May 2023 by Jacob Lee Gardner
Staff was nice, though they didn't have the watch I was looking for, no fault of their own, they gave me a different variety to choose from. The staff sort of snubbed nosed me until I asked them about buying something though, didn't sit right with me that I wasn't feeling welcomed into the store. I'm not expecting a grand entrance but still, work on that.
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May 2023 by Syd Gunther
Lady in furniture section super rude every time my roommates and i stop in. recently went to check out some couches to prepare to move and she came over to reprimand us for having drinks while sitting on a couch. We were holding our half empty, covered drinks with both hands talking about couches and she asked us to be careful in a standoffish tone. When we first got there we were chatting about a table sitting in the middle of the room and she came up to us and said the table is not for sale in an aggressive tone as our first interaction. On previous visits to the macys furniture section we have interacted with her and she is always unpleasant.
