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January 2023 by Greg Beaver
On 1/23/2023 around 3:30 pm, I found a lady’s wallet and store receipt that was left in a cart in parking lot. We turned it in at the service desk and hope it got returned to the lady
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December 2022 by Jean Marie Boyer Greco
Evan and Audrey just did an AMAZING job with a not so easy return situation. Please give them a bonus from me!!!
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March 2022 by Jantz Clinkscale C.
We were at the concession stand yesterday 3/12/22 around 2pm and ordered a 16" pizza. There was an older lady and young boy working. I placed my order w/the young boy. The boy placed the pizza in to bake. Once I noticed the pizza was done I approached the counter. The boy went behind a second counter and began to use his phone. I asked, "isn't that my pizza?" He replied, "she'll get it for you." Referring to the older lady who was in the refrigerator in the back. I asked him why wasn't he going to do it? He said, while still playing w/his phone, I'm doing my sports." As of f this was an acceptable answer. As a business owner we all know that using the phone while on the clock is "stealing " and even worst disregarding a customer with a dismissal as if what they are doing is more important than the reason why they are there is unacceptable. I'm hoping that this isn't an ongoing practice w/your employees and hope that this behavior will be addressed an corrected ASAP. This was such a poor representation of what Sam's Club has been through my past years of shopping with you guy. Totally unacceptable and I hope this will never occur again. Phone (leisure time) before job (work time) while on the clock. Very disappointing.
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September 2020 by Nicholas Flex Moore
Clean, has what I need and customer service is great!
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August 2020 by Kacey H.
Hey if you want go somewhere that you don't have to wear mask, come here. Only the staff wear mask, these shoppers think they have a right to kill people. So if you are one of these ignorant aholes then come here
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May 2020 by Donna Beck
Love shopping here. Great Custumer service. Well stocked. Great prices
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May 2020 by Erin Elizabeth
Advertised special hours for healthcare workers then let the general public in. Was told they weren’t allowed to check badges, yet every other company can check healthcare workers badges to offer incentives or free items. Also didn’t honor the regular hours for the plus members to shop. Will shop somewhere else! So disappointed.
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April 2020 by James DiBenedetto
Shelves were bare no chicken limited meat and not worth the trip and time standing in line
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February 2020 by Tiffany C.
Sam's club has to be my favorite store. We save so much money by going here. The place is always clean, always running deals & rarely out of stock. Plus so much cool stuff!
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July 2018 by Landy McCartney Harakal
I had to recently fix a wedding cake purchased there. They would not refund any money on the cake and told the bride to be that there was no one to fix it Sat morn, so they could come back and get it. I’m not sure how someone could make a wedding cake that looked so bad and be proud of their work. Worse yet, is that they didn’t make it right with the couple �
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December 2017 by Emily A.
We shop here about twice a month. PA can't compare with the great price of milk! We stock up on canned goods and meat, but paper products are taxed in Ohio, so we go to Butler for those. The photo department is fairly speedy, unless they run out of the ornament you prefer. The prices of books, music and DVD's is fair.
