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October 2022 by Connie
I had been thinking about a new mattress for a few years. It can be overwhelming with all the choices we have. After researching online I was even more confused. Went to see Richard Lee in Austintown. He was very patient and a wealth of knowledge, explaining in detail the pros and cons of the different mattress types. I've had my mattress a few weeks now and couldn't be happier with my decision. Thank you Richard!
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May 2022 by brit
I've been contemplating buying a mattress for the better part of 4 years and have never done so because the more you research the more confusing the process becomes! It made me incredibly indecisive. Today I went into sleepy hollow and was greeted by Richard Lee who was very knowledgeable and patient. Doing so much research over the years I knew he was leading me in the right direction. I definitely recommend seeing him next time you're looking for a mattress! He deserves a raise that's for sure!
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March 2022 by Sebastian Looymans
Went in with my Girlfriend to attempt to purchase a new mattress. As we proceeded to walk in the gentleman inside harassed us about our mattress knowledge. Furthermore after looking for another 5 minutes trying to decide if i wanted a foam or coil mattress he decided to tell my girlfriend to look up how many inches are in a centimeter, after she had said there were only 4in in 2cm he proceeded to say “ well she should know what that looks like.” Like how unprofessional can you be i was a possible customer and after that sleigh comment she became EXTREMELY uncomfortable. Following that ungodly comment he than swearing and using profane language. I will NEVER go back!!!! If i could i would give it 0/10. Disgusting!!
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January 2022 by Filomena Riccioni
Shop local and shop family owned,. Just had my mattress delivered from sleepy hollow and I can't tell you how professional how awesome these people are,. And it didn't just start with the delivery it started with the sale. Bruce in Austintown knows all the right questions to ask because I surely don't know myself and I'm glad he did because I'm really clueless when it comes to the purchase of a mattress. Fits like a glove I couldn't be happier
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November 2021 by Breanna Alleman
Richard was awesome! We had a great experience and great customer service! He helped us pick out the perfect bed.
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September 2021 by Vincent Repucci
Rich Lee went above and beyond to help our family pick out the right bed today. He’s a man who actually cares about the customer’s sleep experience. Super knowledgeable about Tempurpedic beds. Thanks again Rich and God bless!
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August 2021 by Barbara Susz
I visited Sleepy Hollow 4 days ago and had the pleasure of meeting Devin. He was very knowledgeable about the mattresses and hooked me up with the perfect mattress for me. He took his time with me and showed me several mattresses. He never tried to sway me one way or another. I wound up buying the very first one he showed me. I received my purchase just 4 days later and the delivery guys were very pleasant and efficient. I would recommend Sleepy Hollow to anyone looking for their perfect mattress
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January 2021 by Donald Evans
Harold was a very good salesperson. Asked if we were in a hurry for the new mattress, wrote our order up and scheduled delivery for after the sale started in 2 weeks. Saved us $200.
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January 2021 by Becky Burwell
They were very helpful
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December 2020 by Janeil Housel
I worked with Richard Lee as my salesman. He was informative, intuitive and he listened to what I was looking for. He spent a considerable amount of time with me and I am happy with my purchase. Delivery of the mattress set was on time as promised and the delivery men were very professional.
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December 2020 by Bridget Johnson
I had a great experience, Richard was very helpful and I selected a very comfortable mattress.
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November 2020 by John Stiner
At the Austintown location, we had Richard Lee help us with the process of selecting a new mattress set. He explained the pros and cons to better night sleep, we appreciate all the support he gave us in our selection. Thank you R. Lee!
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November 2020 by Greg Beule
Cindy is a great salesperson knows the products very well, welcomed us soon as we came in. Bruce did a great job hiring this lady. I would never shop anywhere else prices are great and the products are top line.very professional all the way thank you
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November 2020 by Nancy G.
We worked with Rich Lee, he was friendly, courteous and professional. Made product recommendations based on our preferences and took the time to thoroughly listen to our needs & desires. Great guy!
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October 2020 by Kristina Papa
I had a great experience in person, however, I was invoiced and under the impression I was getting the mattress and box set (on wheels). It was on the invoice as a component along with the protector. I had someone pick it up and thought he might pull a fast one so the person knew to make sure and sure enough they want an extra $60 for it. I shouldn't of paid ahead and he took advantage of the situation. Unbelievable during a pandemic!!