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January 2024 by Amber Reynolds
Great customer service. The truck was really clean and easy to drive.
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August 2023 by Dianna Jackson
Very rude customer service Mahoning ave. Lady was very unfriendly and short while not helping me to get the items I needed. I wont be back.
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July 2023 by Eleanor Mcdonald
Most times I came here went well. Some not.
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May 2023 by Google user
Employees are friendly, building is kept clean. They're constantly making improvements. Extra points for having historical information about the building by the door. I think it's great that they're keeping a little bit of Youngstown history alive.
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April 2023 by Patti Dailey
Employees are friendly, building is kept clean. They're constantly making improvements. Extra points for having historical information about the building by the door. I think it's great that they're keeping a little bit of Youngstown history alive.
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April 2023 by Dustin G
The staff and so called “manager” at this store are beyond rude. Extremely unprofessional. How they hold a position with the general public blows my mind. Wish I could leave 0 starts.
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November 2022 by justus lowther
Came to rent a uhaul for a super quick move, only a few larger furniture items. Reserved online no problem and when i came in to pay and finalize the reservation, there was an error that I had to call to figure out before renting the truck. I did call and get everything situated no problem. However, the staff at this location were extremely rude and unprofessional. Telling us that we better have the truck back by 8pm and that they’d be checking the cameras as if we had some plan to do something with said truck. Would NOT recommend dealing with the staff inside. Online pick up and check in if possible.
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August 2022 by Rob Fleeger
Staff are ok but management are completely a***holes the storage facility is so gross I had a locker for 2 months and everything I had in it was Invested with bedbugs I would have to say your best bet would be to steer clear of this place at all cost
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August 2022 by Laura Sherman
I love this location. I have been doing business with them for over 13yrs at this location. Staff is always very nice, fast, caring, helpful, and efficient.Going through several huge losses I was greeted at the store by Crystal Shehab. She was absolutely amazing! While I was a shaking and a bundle of raw emotion and not able to even complete a sentence Crystal helped me finish my sentences and helped me choose the best option in my price range that I can afford. Thank you Crystal for being you. The world needs more people like you ❤️
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June 2022 by Sondra Pruitt
Equipment return was a breeze and they got us setup with our unit right at closing time with no fuss. It's a retrofitted warehouse so all units are secure/in-doors and out of the elements which is nice. Loading bays with roller doors and various flat carts make moving in/out easier. We never had any issues with staff either and on the one occasion that online autopay messed up, the manager was quick and responsive in helping us fix the situation so we wouldn't get charged extra fees.Docked 1 star because the storage access area (for cars) was small and often used for rental equipment overflow so it was a bit difficult to park. This was made worse during snow and ice months because it wasn't regularly salted or cleared.
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May 2022 by Drew Smith
I own a moving company and use a multitude of different uhauls across Ohio and Pennsylvania. This location is by far the best location to work with and I will often use this U-Haul even when there is another more suitable location for the job because of their reliability and the peace of mind that comes with going through this location. All of the employees have always been great and easy to work with and any time I have had concerns they have been dealt with swiftly and professionally compared to other U-Haul locations i have dealt with in this area.
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June 2021 by Michael Lee
Convenient location. Plenty of parking. Awesome repurpose of an iconic building.
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November 2020 by Christopher Turner
Absolutely stellar service! Staff was very helpful. Mr Doctor Pepper shirt says excellent customer service!
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June 2020 by coolmoney ere
Great group of employees always there to help me out and get the job done I really appreciate these guys my favorite place to rent from
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December 2019 by AbuBaker Salih
Exellent service. I've always had a great experience with U-Haul generally, and this branch specifically.
