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November 2023 by Josephine Chen
Cliche, but if I could give zero stars I would.I brought my car in due to shaking when I was braking. They were quick and called me within an hour of opening. I was quoted $779 for JUST rotors both in the front and back. Being busy at work and wanting my car fixed, I said to go ahead. They finished the work in one hour. And labor cost was $308, to work on my car for one hour. Who makes $300 in an hour? Apparentely west side tire mechanics, at the expense of their customers.Then I decided to call other places in the NEO area after telling people how much I was being charged and they telling me it was ridiculous. Little did I know just how much I was being ripped off.Midas quoted me $630 for all four rotors AND pads with labor and tax included.Smith brake company quoted me $348 for front and $348 for rear pads and rotors with labor and tax included.Market street muffler in Akron quoted me $500 total for front and rear rotors AND brake pads. With labor and tax included.Etc etc to every place that I called, almost ten in total. No one charged over $700 for BOTH PADS AND ROTORS with tax and labor.So fast forward to me calling west side tire to ask why on earth they would charge so much for just rotors. Somehow, the guy I talked to in the shop decided to argue with me that they changed both pads and rotors and wondering why I was upset. He even said they would not change one with the other. Then he had the forethought to check in with the person who actually did the work and went oh just kidding we only changed rotors. And asked them,why for me, it seems that they thought it was ok to charge more for 4 rotors than other place were calling me for 4 pads and rotors. And based on the advice of other places that I had called, why they would even consider replacing rotors without pads. And the answer I got was that there is a warranty for 3 years or 36,000 miles on the work that they do. And that my pads were somehow fine even though the rotors were warped. So then I asked ok, I’m sure my brake pads will need fixed in a couple months to one year. Since there’s only a couple mm left on the back pads.And when they need fixed, I’ll have to pay for the labor again? When you could have combined the work and just replaced both and then I could have warranty on the labor for both? So obviously the warranty will not matter for me because they will blame that I should have also changed the pad. And that was why the rotor went bad. Guarantee this will happen in a year or less. So the warranty will be meaningless.And the answer was bunch of runaround and trying to convince me that this was the right decision. They said that my brakes will be ok for the next year, but what about the rest of the two years that the supposed warranty is on? Then they had the nerve to say oh ok well if you want pads we can add some in. And wants to charge me $160 more for pads! So wanting me to pay close to $1000 for pads and rotors when every single other place quoted under $700 for it.The level of frustration that you will feel is not worth it. I feel cheated and taken of advantage of. I wish I could support a local Youngstown business. Unfortunately WST has guaranteed that I never will be back.
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November 2023 by Ray Foster
Worst tire shop I ever been to, they told me suspension parts where bad and needed replaced but the parts were only 2 years ago, and we're not bad at all, they tried getting me to spend more money than I needed to, not good business at all never go there again
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November 2023 by James Sympson
received better tires than was supposed to, due to them ordering wrong tires. But they kept the price the same.???? My only issue was a $17 charge that I paid, for the use of a credit card. I would have brought a check if I was told of this charge. Fast, friendly service. Will try their other services but will bring a check.
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November 2023 by Della Bennett
This place is not a good place to go for tire purchases. I purchased two tires from here was told if I paid a little more that if something happens to them that they would replace them. Well I needed a new tire an they tried making me pay almost $100 to get a new tire when that wasn't what they told me when I first got the tires SMH. Will not shop there again for my tires. HORRIBLE EXPERIENCE
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September 2023 by Sherri B.
I dropped my toyota off for a simple oil change and air up the tires. They told me they would call when it was finished. A female called shortly after to upsell some ridiculous services totaling $321 plus. I tell her No No No. I Just want an oil change and air in tires. She says ok. Noone ever calls back. I drive there to find my van locked up in the garage. Now Im without my vehicle on my birthday.
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September 2023 by Matt E
Took my car in for a squeak on the passenger side. They looked at it, did an inspection of the vehicle, and quoted me a ridiculous amount. Some research revealed that the prices quoted for parts were triple the price at auto zone. I drove to work after declining service, and now the truck shakes on the freeway and the squeak, turned into a creak. I just drove around Lake Michigan with a full bed of camping supplies and kayaks on top, and I had no problems. Won’t be coming back.
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September 2023 by Google user
Great place for repairs and to work at. It's a family run business with three locations. You genuinely feel like a part of the family here. The work is done right the first time and comes with the Valleys only 3yr/36k mile warranty on all work performed. You won't have to wait weeks to get your car in, Westside can usually take it in and turn around same day. They specialize not only in quality tires but also in brakes, suspension, exhaust, engine, and transmission work as well. It's a full service shop. There's also a robust fleet program for commercial accounts. Westside Tire \\u0026 Service has been a household name for over 45 years. Trust the Valleys best when it comes to your vehicle and its precious cargo...your family.
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August 2023 by W Thomas
Great place for repairs and to work at. It's a family run business with three locations. You genuinely feel like a part of the family here. The work is done right the first time and comes with the Valleys only 3yr/36k mile warranty on all work performed. You won't have to wait weeks to get your car in, Westside can usually take it in and turn around same day.They specialize not only in quality tires but also in brakes, suspension, exhaust, engine, and transmission work as well. It's a full service shop. There's also a robust fleet program for commercial accounts. Westside Tire & Service has been a household name for over 45 years. Trust the Valleys best when it comes to your vehicle and its precious cargo...your family.
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July 2023 by wayne t.
Westside Tire & Service is a household name. They've been around for over 40 years. Rich and team are honest, friendly, and really care about their customers. Work is done right the first time and very quickly, I might add. When I needed suspension and brake work done recently, I only thought of one place. Thanks guys for a great experience and for living up to your word. One more thing, they offer a 3yr/36k mile warranty on ALL their repair work parts and labor. That's like a new car warranty for any work I had done. Plus they give one year of free Roadside Assistance/towing for an extra piece of mind. Class act! Highly recommend.
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June 2023 by Eden Lesnansky
West Side Tire (in Youngstown) is WONDERFUL. They answered every question I had in detail and even let me watch the entire time they worked on my car. Also, when Wayne explained what they were doing, he called my car by the name that I told him I gave her (Nora). They gave me a detailed list of little updates (my car is older) that needed to be made to the car with a timeline to do so. They were also quick and affordable, as well as very kind and patient. As a young female, this is an incredibly awesome place to take your car. I would recommend to anyone and give more than 5 stars if I could.Services: Tire rotations
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June 2023 by All Star United Logistics
Wayne and the team of professionals always quickly get my tire changes done in a prompt, professional, and very affordable manner.If one of my delivery vehicles experience a tire issue, I prefer it to be nearby one of the Westside Tire locations.Thanks again! I’ll be back …..Service: Tires
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May 2023 by Kathleen Oberman
I needed 4 tires I wanted to shop local. I went to the original West Side Tire. I couldn't have picked a better place. Honest and the service was perfect, so was the price.They fit me in the same day. They even let me bring my dog in while I waited. Now I know why they have been in business all these years.Service: Tires
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May 2023 by vincent peyko
Got tires and front end alignment. Happy with work done.They used to take checks. I don’t carry large amounts of cash, I have the money in my checking account. So I had to charge on credit card and wasn’t happy about 4% fee. It’ll probably keep me from going back.Services: Tires
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April 2023 by Christine O'Hara
I originally went to the wrong west side tire store in austintown where I stood in line for almost 30 minutes before the gentleman told me I was at the wrong place it was only two customers in front of me that was a ridiculous amount of time but at Westside tire when I ended up coming in there 40 minutes late they were extremely nice alike kind and got the work done very quickly so I appreciate him and thank youService: Tires
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March 2023 by Mikaele Gauntner
great service, got me in the same day i called to replace my tire. everyone was friendly and kind as well and prices were also fair. would absolutely come back here again if i ever needed to
