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November 2023 by Kayla Wilson
What kind of bank shuts your account down with no explanation of why? The same day I got paid they are holding my money saying they will send me a check like I don't have bills to pay. How is this okay my account open this morning to receive my direct deposit but closed before I can pay any bills and I can't go to a branch and get my money I have to wait 10 business days for a cashier's check. @Chase
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June 2023 by Stacey Williams
Friendly Staff!
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March 2023 by Charles Mckinley
JP Morgan, Chase Banks they need to shut this place down, very unprofessional. They had shut my account down in February and I didn't find out about it until this month March when I found out my debit card would not go through to pay any bills. I had asked them why they did not contact me. They told me they didn't have to contact me. I had just got out of the hospital and needed to go get my meds and could not even do that because I had no cash my debit card was not working could not even get fuel in my vehicle. It don't do any good to call to see what's going on because they do not answer the phone. So now I've got to wait until they send me a certified check before I can go elsewhere and open up an account.
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March 2023 by Zach Goldsmith
This branch got called 15 times over the course of two days during business hours and did not answer the phone on any occasion. Not only did they not answer the phone they make you listen to a 1 minute message each time wasting even more time. Increased by 1 star they answered on the 16th call.
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November 2022 by Jeannette Fitch
Very rude and incompetent none of them can ever figure anything out and the 800 customer service line is even worse none of them even speak English
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July 2022 by Veronica Virto
I thought California chase was bad.The Chase employee that helped me with my problem was very rude disrespectful and act like a Miss Goody two shoes.. I will never attend to this Branch ever again I wanted to reach over that counter and slap her some how to be respectful juice. I'm from Ventura California, but these people in Zanesville Ohio are one this respectful Chase branch that I will never go to again Ventura California gives up nothing but respect but they needville they need to learn about respect especially the young teller that attended to my need
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July 2022 by Joshua Page
Ladies are very polite and eager to help you out a great place to go to deal with banking
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February 2022 by Swikar Patel
very bad serviceeven staff does not know how to transfer money in other account...
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October 2021 by M
I wish I could give this bank a "0" rating. It's a joke. Too bad it's the only Chase bank in Zanesville.
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September 2021 by Kristin Carden- Wicker
They never answer the phone. Have been trying to get ahold of someone in business banking for a week, but nobody ever answers.
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November 2020 by A Young
If I could only leave zero stars... I have never experienced such rude and unhelpful people in all my banking transaction. You can't even get them to answer the phone half the time! Tellers act like you are imposing on them when you come in and personal bankers are a joke. They treat you like they are the only bank in town, and thankfully they aren't! Moving all of my accounts away from this branch and organization, never to return!
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October 2020 by Ellie Struble
This bank is ridiculous, it takes them 10 days to pay a check from the u.s. treasury. They are rude as well as ignorant. PATHETIC
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August 2020 by Christian Ross
Atm is always broke down.. getting to be annoying at this point
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January 2018 by fred kocsis
Great place to do your banking needs
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February 2016 by Patrick Eltringham
Puts holds on ALL your checks so you work all week to get paid then have to wait another week while they process it HORRIBLE