Dutro Service Department

Auto Repair
Hours: Dutro Service Department has received mixed reviews from customers. One customer described their experience as the worst they've ever had, highlighting a series of issues including a transmission replacement that took weeks longer than promised, followed by an overheating problem that caused engine smoke and drained coolant. After bringing the vehicle back multiple times, they faced high costs for repairs, unprofessional communication, and a lack of accountability, with the mechanic no longer working there when the vehicle was finally ready. The customer felt the staff showed little concern or apology amid the complications and charges. In contrast, another reviewer praised the business for great customer service, noting that they offered a good trade-in value and took the time to understand their needs, specifically mentioning satisfaction with a 2022 Bronco Sport Outer Banks. A third comment pointed out a less favorable experience in the reception area. The customer found the facility nice but was disappointed by the unfriendly attitude of staff at the front desk, poor communication about vehicle readiness, and mistakes made with seat, heater, and stereo settings. Despite the attractive facility, the overall impression was that staff did not seem happy or welcoming.

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1. Zanesville, Ohio