Thompson Moving & Storage

Most Recent Comments

• June 2023 by Rachel S.
  Fantastic communication and an amazing, stress-free moving day! I had a big move out of a 2000 square foot house, and the crew of 8 guys from Thompson Movers were friendly, fun, and courteous through the whole long, long day. They even came in hundreds of dollars under the initial quote! I wouldn't hesitate to use this company again!
• March 2023 by Julie C.
  From first contact to final delivery and installation, Thompson Moving & Storage is extremely reliable and professional. Their staff takes care with wrapping items and carefully loading and unloading furniture and boxes. They helped us to arrange furniture and were patient when we needed re-arranging. Highly recommend!
• June 2022 by Kevin I.
  Estimate was provided immediately and even with some additional moving changes was right on track.As promised, a call was made prior to scheduled move and all tasks were confirmed. Movers arrived on time and immediately got to work without any delay. The worked quickly and efficiently. The made the moving of multiple pianos look easy. I would recommend them highly. Could not have gone any better.
• June 2022 by Jean S.
  So glad we chose Thompson Moving. From getting the initial estimate to the end of moving day, they did an excellent job! I highly recommend them.
• March 2022 by Jill M.
  Great experience. An estimator came out and gave my daughter a quote. The day of the move, two men moved her out and in within 2 hours. They also made an extra stop to pick up one more piece of furniture. The total came in over 100 less than the quote. Highly recommend.
• June 2021 by Sally M.
  We highly recommend Thompson Moving! Moving from Northern IL to central KY, Thompson handled everything with aplomb, very professional. They even loaded my 72 GMC pickup to make our trip easier. They showed up on time, loaded quickly, and we were on our way sooner than expected. The narrow, curved, rural driveway in KY presented a challenge to a big rig, but they made it - a game of inches. They unloaded quickly and got everything into the right area. Nothing was damaged or lost and the price was dead on the quote - no ups or extras. When we asked our realtor for a mover recommendation "Thompson" was instantaneous and now we know why. Excellent service.
• April 2021 by Gary R.
  Very good experience from initial estimate ( Estimator wore a mask) to actual move. Prompt, professional and courteous service. Our move was local, we paid by the hour and the final price came in below the estimate. Minor damage to our TV cabinet in a spot that is not highly visible. PS: No one in the moving crew that came to our house had a mask on.
• April 2021 by Betsy J.
  The man with whom I spoke on the phone was very personable and seemingly knowledgeable. I was moving a few pieces of my mother's furniture to her assisted living apartment. We agreed a large truck and team were unnecessary. Two men and a smaller truck was all that was necessary. The first problem was that the men came not wearing masks since this was early February Covid was a large concern and vaccines were not readily available. I quickly grabbed two masks and asked that they put them on. "We don't wear masks when we move." I had postponed moving my 93 year old mother to an assisted living facility for a year because of Covid. I had kept her environment free of Covid since the beginning of the Pandemic now two movers are telling me they're not wearing masks. They gave me an ultimatum either move without masks or reschedule with a team that would wear them. I responded that I would be rescheduling. They walked out. I called the office. The two movers came back in and said they would wear the masks. The moving proceeded. I had told them which pieces of furniture were being moved. They loaded the truck and when the were almost finished my daughter and I pulled my car by the truck so they could follow me to the residence. Instead of following me they go in opposite direction. I thought they were using a different exit from the subdivision. I was at the assisted living residence for nearly a half hour before they arrived. Was that my punishment for the masks? They unloaded the furniture and I was having it placed appropriately. The last piece, the loveseat, had not yet been removed. The manager of the facility shouted out the door asking where the loveseat was. They didn't bring it! By this time I was so disgusted, I had my husband and brother bring it over. I thought I was getting a reputable moving company with Thompson. It was a small move, a short distance. Can you imagine a whole house move cross country? My children did a better job moving the remaining furniture out of the house than Thompson's did with the few pieces they brought. Never again.
• March 2021 by Lorraine T.
  Rude and unprofessional movers - Driver blocked private parking area and refused to move truck...Imagine returning home from work and your driveway is blocked for over 30 mins. Again so unprofessional and RUDE! Police were called and Rude Driver finally move truck!
• March 2021 by Mopsie B.
  Finding more and more damage to our furniture. They even sent someone out who told us there's nothing he can do to fix all of the scratches and chips. They didn't wrap anything. I regret tipping.
• November 2020 by MJ K.
  I would recommend... but I would also say to consider a few things if you're funny about your furniture, flooring and health being protected (especially during the COVID-19 Pandemic). I'll start with the good points... then mention the areas of concern/ areas for improvement. They are friendly & fast! They moved me from a 3 story townhome to a 3rd floor apartment (with an elevator) in about 6.5 hours. Including travel time. I have an oversize sectional that initially the crew didn't think they could get into my apartment. Thanks to the crew's critical thinking and strategic maneuvering... they were able to get my oversized sectional in. The crew was very polite - asked were items should be placed while unloading. They even took my boxes from previous deliveries that were left in my apartment out to the dumpster for me. Having said all that, I still had some concerns and disappointments. Before my move, they send someone to your home to do a visual inspection and then write up a quote. My quote included that my furniture would be shrink wrapped (for a fee based). That did not happen on the day of my move - not because I was unwilling to pay. I asked why and was told my furniture would be wrapped with a furniture blanket once in the Truck. Based on some scratches and chipped paint on some of my furniture ... it makes me wonder if my furniture was even wrapped in the truck? Although my sectional was oversized, paint did rub off on the fabric which they did there best to dust off. In prior moves, my furniture was wrapped prior to even being moved from my home to the moving truck. But, with this move I never saw my furniture protected. Another disappointment was that during my quote I was told that the crew would lay down runners to protect my carpet. This never happened. In fact the runners I purchased (for my own use) were removed by the movers, as they said it was in the way. Which is very possible. But, you'd think that if the runner was in the way everyone would have worn booties over their shoes to protect my newly installed carpet. This was not the case either. Finally, during my in person inspection/quote I asked about the crew wearing masks. I mentioned that I read previous reviews were people spoke about the moving crew refusing to wear masks. He told me flat out - the crew does not wear masks. It's difficult for them to breath while moving. Ok, fine. I'm not going to challenge that. I've never had to exert myself like that while wearing a mask.... so I took their word on it. I was also told that if it would be a problem, they could refer me to someone else. Knowing that I couldn't risk pushing my move out to a later date I went with them. I did tell the Rep from Thompson Movers that I would be in my car while they moved me out and I would stay out of their way while they moved me in. He said that's what most people do and if they need me they would text me or call me from their cell phone. And if they had to speak to me in person they would put a mask on. That sounded doable. But, it didn't happen that way. From the moment the movers arrived (prior to exerting themselves) to the very end - they never wore a mask. Not even when speaking with me. There was no 6 feet of distance - ever. I assumed that whatever was discussed during the initial inspection/ quote would have been communicated to my moving crew. Guess not. From the moment the crew arrived I was asked to come inside the house to give them a tour. Again - this did not cause for exerting oneself, and this did cause for speaking inside of a home & no mask was worn by the crew. Once arriving to the new location, again I understand that while moving they don't wear a mask. But, what happens when while unloading and moving items one of the movers sneezes within 2 feet of you??? We're living in the time of COVID-19. You can't sneeze within 2 feet of people without a mask on!! I know it wasn't done intentionally. But it was done. Once again, I was attempting to keep my distance while
• November 2020 by L U.
  If there were ten stars available I would rate Thompson Movers TWENTY! I initially got three estimates, all from local movers who were recommended by friends. One mover refused to come to our home to give an estimate and just quoted an hourly rate. Another recommended mover was very professional but there was a cost discrepancy of almost one thousand dollars compared to Thompson Movers so that made our decision obvious. We had to change our moving date several times due to our buyer's financial issues. Each time I called, I was greeted by Patrick who was very cordial and understanding. He even called a couple weeks before our scheduled date to inquire if there were any further changes because their schedule was getting very crowded. We certainly appreciated his concern. We moved in two phases and each time the four young men worked nonstop with obvious team effort. They were very professional, courteous and friendly. They made sure everything was in the proper place before they left-- not one item was damaged. In addition, they completed each move ahead of the estimated time which resulted in a cost reduction....very impressive. I highly recommend the Thompson Movers without hesitation...no one could do a better job.
• August 2020 by Tima D.
  Honestly the best moving company in Illinois. The guys who run this place are top notch and just overall pure class. They handled a tricky move for me. Super heavy pieces (marble tables that weighed 500 pounds) and had multiple stops. They did it without complaints and so quickly. Not only that but on moving day i had a furniture company (Restoration Hardware) who was also making a large delivery into my home with heavy marble items and the guys from Thompson Movers helped move in those pieces without me even having to ask them as the RH delivery guys had zero idea what they were doing. I dont know what I would have done if they werent there to help. They are so experienced they have it down to a science and all my expensive items were delivered in the same condition as I had them. I will only use them for any future moves. If you are on the fence about using these guys dont hesitate and call them asap. Cant believe they moved all my stuff without a single scratch on anything including the home. You guys rock.
• January 2020 by Mike M.
  These guys were recommended by my real estate agent, they were terrific. The estimate was spot on, no "gotcha's" or additional charges after reviewing what we had to move. We moved out of Illinois (who isn't?) three states away. Two semi trailer trucks moved the contents of a 3400 square foot house to a 3100 square foot house, all arrived on time, nothing broken, nothing missing. The movers were professional, efficient, and delivered on everything they said they would do. They even moved my two motorcycles which arrived in perfect shape. (Several of the movers owned motorcycles themselves, so they knew what they were doing) Note that the movers load your stuff and then are the same movers that go to the new location and unload your stuff. They don't use locals to unload as some moving companies do, which can provide mixed results. Pat even helped source moving boxes for us while we were still packing. If I move again, they'll be the first call I make. I can't recommend them enough.
• December 2019 by Lou H.
  From start to finish, everything was perfect! John, who came to do our quote, was very thorough and helpful. He is the reason why I decided to go with Thompson and I am so very glad that I did. Moving day was quick with no complications and absolutely no concerns. The group of guys that did our move were wonderful! They were helpful and courteous. They truly went above and beyond when it came to our cubicles that needed to be moved as well - I am so appreciative. It was such a pleasure to be around a group of guys who had a sense of humor - made the move much easier!