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January 2024 by Michelle Gaunder
Good customer service
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July 2023 by Aleaha Mae
My uhaul had cockroaches in it. Leaving me to have to fume the truck before I could even move anything. Never received a call back from the location like the customer service rep said. I spent $200+ on using this just to have to stress that now my belongings could be infested due to someone not properly cleaning up and making sure this wasn't an issue before sending this truck out for use! Both dead and live ones were present and Bc it was dark when we started loading I didn't notice until we seen the ones photo'd both half a dry crusty one stuck to the wall and one live one!
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June 2023 by Rachel Byrd
The truck I rented had a leak in the roof, unknown to anyone. It rained the first night I had the rental and the next day we went to finish loading our belongings and noticed one of our couches had a significant amount of water on it. I sent an email almost a month after I rented the truck and explained what had happened and I asked if U-Haul was responsible for that type of damage. Within a couple days, Robbie from the Zanesville, OH location called me and we resolved the issue immediately and my card was issued a credit for what I consider to be a very fair amount of money. Robbie was very sincere in his apology and I’m in disbelief at how well U-Haul handled my email and how painless the whole process was. Thanks Robbie! You just don’t find this type of service anymore. Very satisfied customer here.
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February 2023 by Chasity Caldwell
I would give them no stars if I could. Very upset my daughter rented a uhaul and was told if she had uhaul back by 8pm she would not be charged. So we rushed to get things unloaded and uhaul back by 7:45 7:50.. We get there and there is one person in front of us and system wasn't working for employee to complete gentleman's rental. He finally completed with gentlemen in front of us. He then gets to us which is a little after 8 now. So being it was after 8 they charged her for another day. Which she didn't notice until she seen her email reciept.We would of just kept it for another day and not rushed. Customer service refused to credit her or anything. Very upset with the way this was handled.
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February 2022 by Chris Solhiem
Normally I don’t write reviews but the guy filling my propane was extremely polite. It was almost sub zero outside and a bunch of customers were starting to pile up and we’re getting impatient. He was by him self and yet he stayed calm and polite to every one( even tho I definitely wouldn’t have to some of those rude people.) Definitely small town hospitality and respect!
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November 2020 by Charles Williams
Robbie Is great. His guys do professional work in no time flat. Highly recommend going here for all your hitch and trailer needs.
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August 2020 by Nikita Wylie
If it was possible to give negative stars I would give negative stars. My boyfriend called to see pricing for a truck as he’s moving here from Illinois this weekend. He was told a round trip was roughly $300-400 but a one way was $800-900. Mind you one way is 472 miles. He went to his U-Haul to reserve the truck only to find out he was blatantly lied to. Do you seriously think that by lieing to the customer you will trap them into the outrageous price? Because at that point they may not have a choice? Something should be done about this. Negative 1,000,000 stars!!!!
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August 2020 by Robert Hobbs
Friendly staff.Easy transactions.Reasonable prices. Used the service to move from Zanesville awhile back and had Zero issues whatsoever getting what we needed to get the job done.
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November 2019 by daniel gee
Rude!rude! Do not go there.
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April 2019 by Nicole Ditter
Robbie was great! Answered all my questions, very informative and super nice!
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June 2018 by Alena Salyer
They were nice and helpful
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May 2018 by Marc LeClerc
Great service & staff.
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May 2018 by Samantha Six
Easy to deal with and to get to
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April 2018 by Tina Tracy
I set there from 5:30 til 6:00 trying to get propane. A guy pulled in befor me, I popped my hatch where my tank was. He waited on him, I thought he went to get him change I waited and waited...walked inside...no one around...back outside. A employee came around in a uhaul truck parked it right in from of me. Did not acknowledge me was getting behind the seat really doing nothing for 10 mins. I left. I guess I'll be finding me a new place for propane, they don't want my business...30 min. Wait plus for a 5 min. Job...no thanks
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December 2017 by Kathy Gaus
Is a good place to rent things to move
