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May 2023 by Melanie Jay
Everything was absolutely AMAZING! First time renting u-haul & Cole's Rentals treated me like theyd known me forever & made the process so easy & explained everything so well. They are the best in town.
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April 2022 by Chad Clayton
A good U-Haul experience. Staff is easy to work with. Truck was ready when they said it was going to be. Overall, a positive experience
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December 2021 by Ronnie Harvey
a Thief did this and signed in to my account
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October 2021 by CNW
I hate to put a bad review out there but I think this place is crooked. Specifically said we didn't want the insurance and it was added. Before and after of the gas meter in the pictures. They said they had to put 2.6 gallons in. And charged us 11$. Where did they go and pay over $5 a gallon. Service charge of $1 that was never explained to me and I don't know what it was for.I'll never use them again.
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September 2021 by Christine
I hate to put a bad review out there but I think this place is crooked. Specifically said we didn't want the insurance and it was added. Before and after of the gas meter in the pictures. They said they had to put 2.6 gallons in. And charged us 11$. Where did they go and pay over $5 a gallon. Service charge of $1 that was never explained to me and I don't know what it was for.I'll never use them again.
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April 2021 by Cecelia Andrews
Great people clean easy and nice
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November 2020 by Tony Davis
The dealer was very friendly and courteous
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October 2020 by Ashley Stoy
I rented a uhaul and ended up in the ER the nite we were moving. I was never hounded by this place of when I would return the u haul truck. Instead I actually called them to keep them updated and they were completely sincere and compassionate. Coles rental in Bartlesville was the site I rented from and the property manager named Jeff was who helped me and was amazing.
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October 2020 by Ron D.
We reserved a truck to move from Somers NY to Jackson Hole, WY. We made the reservation 10 days ahead of time. We started calling the Cortland Town Center office 3 days prior to the rental date. The branch did everything they could to accommodate us. U-Haul however was just horrible. We were told they were looking for a truck. I thought that is what they do. Rent trucks. Take the reservation. Hold the reservation. Finally we are told they will call us by 6:00 pm Monday the night before we needed the truck. No call. I called the following morning and was told they did not have a truck. The rep then asked "do you want to cancel the reservation"? I said what reservation you don't have a truck. She then said I can give you $50 off. $50 off what you don't have a truck. Then she said "Sir would you like to cancel your reservation"? This was a supervisor I was talking to. I hung up. called Penske and had a truck 2 hours later. U-Haul you are horrible.
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September 2020 by Karla Amundson
Extremely rude!!! And whoever I spoke with stated they were the manager!!! I will be contacting corporate because you should never hang up on a customer!!
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September 2020 by Tony Bohannon
Always polite got what I need every time
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August 2020 by Mary H.
Worse communication !! Not sure who runs this Company , 1 minute they have a truck, when you get there to pick up, oh they say we just rented it to someone else!!!! Who does that!!!!When you call weeks ahead to make sure the truck is reserved for you. They tell you it is..... then they rent to someone else!! Shame on themBEware!!!!
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July 2020 by Craig F.
U-Haul customer service in San Clemente took the time to locate a hitch for my 1996 4x4 Truck, they kept me informed and worked me in their busy schedule. Their mechanic then worked around the custom bumper I had installed to make it work perfect. It took twice as long as it would have taken if I had on the standard bumper but he did it with a smile and didn't try to charge me anything extra. The guy cleaning up the yard while I waited impressed me with his work ethic and was happy and friendly. Nice to see someone thankful and enjoying their job in these difficult times. It was a Sunday so I couldn't thank the manager at the time, but if you read this I want to thank you and your crew for being so nice and informative. The three people I mentioned couldn't have been nicer or more professional. Can't wait to use my new hitch to put the used boat I just bought in the water. Thanks, Craig F
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June 2020 by Rebecca Wiggins
Mike Cole has a great business going which includes Uhaul rentals, wide variety of equipment rentals, residential and commercial property lawn services. If you need services, please contact Mike Cole and his crew will assist you promptly.
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December 2019 by Shandra J.
DO NOT RENT HERE!!! Should have listened to the other poor reviews! I would give zero stars if I could. Made a reservation one month in advance only to show up to a note on the door stating "manager is unexpectedly out sick." Thank you for not planning ahead to cover your absence and wasting an hour and a half of our moving day.
