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October 2022 by Richard Simons
I’ve been looking for a storage unit close to my home. I called and was given rates that were not correct and after reading reviews I can see that there was a change in management. Please see that the recent reviews are very bad but 2 years ago they were very good. There’s a reason for this and the owner doesn’t appear to care that many are upset and won’t rent from them because whomever they are using to run the day to day operations are lazy and incompetent. I’ve been using storage facilities as business warehouses for over 30 years and know the way they operate. However this storage center doesn’t operate like the most basic. I’d rather pay more for less space because I need access at all times. This is not the place and the recent reviews are very relevant to what my experience has been. They shouldn’t be in business. They don’t maintain a website or give any information online and when you call you’ll get roughly the same. They don’t respond to these reviews as a responsible business would. I run a website and respond to the reviews so I can correct issues and address the concerns of those visiting my site. So if they won’t even do that imagine just how they will address your concerns. Not a good place.
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July 2022 by Jake Collins
Worst storage facility ever absolutely do not ever rent from theses people they are extremely rude and have harrassed me. When I called to talk to the manager to report the harrasment rudeness from the employee not to mention I was personally locked in the facility with a rope lock during open hours they did not make sure no one else was still at a locker before using a rope lock to make sure I wasn't getting out. I had to call the police on this incident. I never before I my entire life felt so personally attacked by a company and been forced to move my stuff or loose my stuff which I was paid up at the time to that goes against there contract. If I can't get ahold of the owner to talk about theses incidents I will be suing not to mention about what's going on with the other storage on 101st which I will be posting my review about that one 2.
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March 2022 by Jordan Hall
Was great until it came time to move our stuff into the new unit. I'm currently moving my mom half way across the country to live closer to us so I went with the storage unit (this location) closest to our house so we could easily unload a 26ft box truck amount of stuff into. The day I came in there was someone from another location covering for who ever was a no call no show that day(wut ever, girl covering was sweet and helpful) but she left out 2 major details that were pretty vital for our situation. We unfortunately came into town when it had freshly snowed so no one was in office to talk to about why our gate pin i was given didn't work. Because no one was at any of the offices I couldn't get a hold of anyone so we were forced to get another unit from attic storage(much better and more communitive) since we had a timeline to go by before having to drop the rental truck off. Finally got ahold of someone days after we had got the truck unloaded and returned (snowed cleared up enough for someone to actually come in)and asked for a refund since we never could even get through the gate since the pin wasn't working. Also to find out that the reason the pin didn't work was because OUR UNIT WAS RENTED FROM A COMPLETELY DIFFERENT LOCATION. This was a huge major detail that was left out on their part and when we asked for the refund, manager is telling us that there was to long of time passed and can't refund for February. We never once could get through the gate and on top of that tried telling us that there was an emergency # we could have called thats supposedly posted on both sides of the gate. Between 3 ppl no one saw anything nor was I told when I got the unit(another of the details left out). Extremely upset that they are not willing to refund us for the time we literally couldn't even use due to their lack of communication and work ethic. I do not suggest to this storage unit. Attic has treated us amazingly and are just down the street! Also something I forgot, the manager had the audacity to tell my mother (who was on the phone with me the whole time I was getting the unit) that the girl who sold us the unit had shown me where the unit was and did a walk through so I should have know it was across the street. Not AT ALL wut happened. Home girl told me it would b through the gate all the way back and to the right at the very end. Thats how that description went.
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March 2022 by Sean Petee
Terrible communication. Won't refund us either for a mistake on their part. Don't suggest this storage
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July 2021 by Vicki Williams
Nice staff
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February 2021 by David Tinney
Rented a 10×25 but actual size is 9×24 ?
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November 2020 by Jeff Peterson
Fast and friendly
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August 2020 by Phillip Bassett
Very nice management. Easy to work with. Provided follow up calls and communications as promised. Prices comparable to other facilities, but this facility seems to be a little better and easier access than others I looked at.
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August 2020 by Rhea Amistad
Always a pleasure to work with this company. I'd like to mention their awesome employee Misteigh! She did an exemplary job at getting me what I need. I recommend highly.
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August 2019 by Sydney Myers
Staff is nice but climate controlled units smell like moth balls. I had my items in there for 3 weeks and had to move it because it started to smell.
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August 2019 by Donny Morgan
Girl in the office RUDE! Said in a Hateful manner "If I dont scan your drivers license, YOU can rent somewhere else!" leaving me to believe that these people dont really need your business! Look somewhere else for a storage unit.
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December 2018 by Jason Sottilo
Great value
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November 2018 by iamsoonernation
Clean storage units
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September 2018 by Green Faerie Apothecary
Keeping my stuff safe
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March 2018 by Kay Jones
The girls are always helpful.