About Brittanie Portillo McCoy - State Farm Insurance Agent
Brittanie Portillo McCoy - State Farm Insurance Agent is known for its very helpful and kind staff. The team is professional, knowledgeable, and friendly, taking time to explain things well and answer all questions. Specific staff members are highlighted for their fantastic help, professionalism, and caring approach, with one staying through a lunch break to assist a long-term customer. The office is recommended for this excellent service. The process for insurance claims, such as for a new roof, can be very smooth with payments handled well. However, there can be delays with post-claim administrative tasks like applying discounts, which customers may need to follow up on persistently. When issues are escalated, the agency works to rectify them quickly, with refunds processed promptly. While corporate processes can move slowly, the agents are willing to escalate issues and do the right thing, leading to satisfactory resolutions.
I just spoke with Deshera. She was so professional and so friendly and very helpful. And very knowledgeable in what I was doing which was paying my policies early she found them I paid them without any problems. Hopefully, I'll speak with her again next month when I pay! 😊
August 2026
Got me added to an existing policy with speed and professionalism .. keep up the good work !!
August 2026
I have been a client of McCoy Stat Farm for several years. My experience with them has always been exceptional, very nice, professional.
