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January 2024 by Don Hughes
Paid for something we didn't get, when my wife took her phone back, I was out of town, he made excuses and told her what to do to fix it herself
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January 2024 by Jimmy Wood
If you have a problem these people can fix
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January 2024 by Pedro Trinidad
I went to fix the screen and they broke the cameras, they took away my Face ID and they were never able to fix anything! I do not recommend this place, they are useless.?
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January 2024 by Cari Wright
Great service! Thought I needed a replacement charging port and it just needed a cleaning! Saved me money and got me going in less than 10 minutes!
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January 2024 by Laire Avila
We took our sons tablet! They did an excellent job!
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January 2024 by Mike Bryan
They fixed my wife’s Apple Watch screen very nicely. They quoted me two hours, and after four hours I called to check on it. They informed me that it was done, but apparently had forgotten to call me. So I took away a star for that. Plus I felt like it was very expensive to replace the screen on an Apple Watch. It cost $150some to replace screen, when I could have upgraded to the next newer model watch for $250. I felt like they should have communicated that. Prior to just doing the repair. My experience happened the week before Xmas. So I can only imagine they were completely slammed and overwhelmed.End of the day, they did what they said they would, and did a quality job (with warranty). It just took a few hours longer than anticipated, and I feel like they are a little pricy. I am still comparing things to 2010 though. So I could be out of line on the pricing.
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January 2024 by Brock
Malik was awesome take your phones here !!
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November 2023 by brian nagel
Been in there before for repairs and were great. So I back and Went in thinking I needed a new charger port, he looked at my phone, said he didnt think so, and just needed to be cleaned, took it in the back came back out in about 10 mins, worked perfect! He didnt even charge me, I went expecting $100 charge, he fixed it for free, he could have taken advantage of me, but instead he was the best and proved some people do still care about customer service and honesty. They have business for life. beat experience in a LONG time!
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November 2023 by Chance Z.
Update: I called the Broken Arrow location to express my concerns about my phone. I was told by the guy working the store that I should know that "these things take time." I want to be clear: I was told when I called a couple weeks ago they were running out of options and if they couldn't fix my phone I could pick it up. That is exactly what happened. I was NEVER told to give my phone more time. Instead, I was handed back a phone that was now no longer working. He even knew I left this review. Had they told me they needed more time, I would have happily agreed. I'm now stuck losing a year's worth of photos and memories. He said he would love to look at it again but I think after the way he gaslit me, I would rather take my business else where. This business has been shady since the beginning. I cannot recommend these people for anything that involves taking your phone apart. I'm certain what happened was they broke my phone and didn't know how to tell me. I am very disappointed. I would like to speak to the owner about this issue if possible because im willing to resolve this.Original review:Brought my phone in because of motherboard issues. Phone had a black screen and would turn on and could be messed with. I gave it to these guys to fix my phone and 2 weeks later left with a broken phone still. Additionally, now my phone won't even charge and I can't turn it on anymore so I worry they actually broke my phone even more than it was. I'm upset about this because there was no communication throughout this process. I had to call multiple times to check on my phone. I'm glad I didn't have to pay for sending it to them, but im very disappointed that my phone can't even be charged and used now. I was planning on using a hdmi to USB cable to connect my phone to my tv so I could see the screen and transfer all my photos from that phone to my new one and I can't even do that now. This wasn't a great experience. I'm sure they help lots of people with their phones, but unfortunately that wasn't the case with me. I came in earlier in the month to check on my phone and I overheard the guy working here talking on the phone to a customer who was upset their phone was taking too long to be fixed.Tldr: sent phone in to get fixed, took too long, and phone is worse off than it was before I sent it to them. Horrible experience don't recommend for complex issues.
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November 2023 by Matt McGahan
Had an issue with my charger port. Warning message wouldn't go away, they fixed in less than 3 minutes. Super cool dude too, highly recommend.
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September 2023 by Jackson Turner
Went in to get my screen repaired and they told me the cost was the same to get a new phone and that I could upgrade for only 100 more, so I did. Long story short they sold me a telcel phone that even after a new Sim card had no service at times or incredibly bad service in the same places my old phone worked great. Definitely check the carrier the phone is originally from before buying one from them. It may not work for your service area.
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September 2023 by Christopher pearman
Came in looking to get my phone cleaned, and was greeted at the door and taken care of immediately. Very fast, and friendly. Would recommend.
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August 2023 by Tammy Vasold
I have been taking our phones to them for repairs for 3-4 years now. They do a great job and take great care of us! Today I took 2 phones in with potential repairs, they ended up cleaning the charging port in one and the ear speaker in the other and didn’t charge a dime! He said it was too easy to charge for! He saved us about $200!
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August 2023 by Kathleen Smith
Malik was the person who helped me and the customer service is outstanding! Malik is very knowledgeable on phone issues and I will definately send people needing help to this Cell Phone Hospital!
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July 2023 by Addison Catlett
Highly recommend if you are looking to get your phone fixed right and done in a timely manner! Thank you!
