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December 2022 by Brandon B.
went to this location my daughter tried buying 3 gift cards at 15.00 each when self checkout said amount gift card limit we asked self check out assistance he was confused told us we could finish transaction and start another so we decided to go to customer service we told customer service what was going on the customer service says we'll you can only purchase two and come back tomorrow and purchase two more so I tell my daughter buy those two I'll buy this one the customer service lady which was rude and hateful tells me I can't buy that card I said watch me then she says we need a manager I asked why there two different banks my daughters bank and my bank then she tells me it's Walmart policy so I said ok then I still can buy this one and she buys those two it's a different bank still told no I can't do that so we previously purchased other item about 40 dollars worth or so my wife puts the bags on counter and 20 oz soda on bags to return which rolls off hits floor the lady says thats an assault I said assault cause it rolled off the counter come on then another lady in back yells out they can just go somewhere else I told her that's exactly what I'm going to do after I get my money back the customer service lady said go somewhere else it's same it's state wide policy so money returned I left called store to ask for manger no store manager but a manger told her my issue this person says it's Walmart policy so I said oh what's corporate number she tells me so I call corporate was told that's not a Walmart policy i went to target and Reasors to look and ask for gift cards they said there's a amount of 500.00 but no limit of how many you can purchase and no state law except the 500.00 limit amount this Walmart is the worst ever my business will be done elsewhereCalled Walmart store manager she was very nice and apologized for this incident and stated she would review the footage and this action is not excepted especially from a 25 plus employee.
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May 2022 by Haley H.
I literally had someone watching every item I scanned at check out on her device. we then go to leave and we are stopped at a crowded exit and forced to show our receipts! Im sorry I already felt like they were watching my every move while actively scanning my items. i do not need to be treated like a criminal on my way out too! I can not wait for aldis and reasors to be on this side of town!
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September 2021 by Linda P.
I have shopped this store for 15 years I will no longer shop here I tried to keep my $ local in Broken Arrow but NOW I'll try the Bixby location .The employees have been so rude lately The shelves are always empty The kid in the Meat Dept last night argued with me over the type of steak I was looking forSo rude! You have it or you don't!Been there 3 days in a row looking for a flank steak ( usually next to skirt steaks ) they have been out for 3 days I asked about it and said I usually find it by the skirt steaks He Rudely told me they were nothing alike. Well the recipe says either or so I assumed they are alike ! I asked why the meat is always empty He rudely replied There's a meat shortage He could have politely said I understand the frustrations and explain a meat shortage Well, winco and Reasors don't have a shortage!The employees that are filling pick up orders literally run you over with their shopping bins.I understand it's challenging with other shoppers but I NEVER have ever ran into people with my buggy while shopping. Also when they are stocking Pulling the big pallets No excuse me ... nothing ! They just barge their way through Like no one is there I just can't believe how rude customer service has gotten here If I go several times looking for an item or 2 I am going to ask about it if they are out every time.I don't think they should be rude when asked a question.So good job! I am finally taking my hard earned $ to another town or even a new company Reasors or Winco !
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September 2021 by Kristen S.
I like that this location offers many self checkout stations as well as the roomier Scan and Go option. The reasons for the poor ratings:The produce sucks :( I can't keep track of how many times I need cilantro or basil and they don't have it. I don't know why I even still go to this store anymore lol. It's a challenge to find apples without bruises. The Walmart in-store shoppers (Walmart employees shopping for pick up customers, delivery, etc.) feel like they are on every single aisle! It's really inconvenient and they take up a lot of room.
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August 2021 by Maranda W.
This is probably the worst Walmart I've ever had to use. There's never any carts OR bags. How are you supposed to self bag your groceries without any bags?! And then there's never any carts inside the store to get your groceries with.The employees are super unhelpful and do the hard minimum.And don't even get me started on grocery pickup or delivery. If you do pickup- expect to wait 30+ minutes to get your groceries. If you do delivery, prepare to have a bunch of substitutions because the store never carries the items it says online. And finally- I think the reason they never have bags in checkout is because they use one bag for one item all for grocery pickup/delivery. So wasteful.
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February 2021 by Michael F.
Don't bring your car here for service. They are slow, rude, and unhelpful. Worst experience I've had at a Walmart.
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August 2020 by Amey T.
I frequently use the pick up service, and Josh was awesome this morning! He made sure I was happy with my substitutions, and I was very impressed with how he loaded my items! Thanks Josh, you are appreciated!!