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November 2023 by Felecia Dinsmore
Mattress Firm had a great selection of products to choose from, along with friendly, knowledgeable professionals who knew their brands, their inventory, and helped me pick out the best mattress for my needs. Kudos to the staff. I highly recommend this store!
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November 2023 by jan knight
Amelia and Sunni were very helpful.Both were very professional and kind.I recommend these ladies at this showroom.
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October 2023 by Edmund Chandlee
John at Mattress Firm has helped me purchase an adjustable bed and mattress. Most recently he sold me a new mattress cover. He is very professional and worked to provide me with great products at reasonable prices. If you need a new mattress please consider Mattress Firm and ask for John.
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October 2023 by Rachel Ballard
We have been to this store multiple times and on our last trip were convinced by Amelia to go with the more expensive Temperpedic mattress. This mattress was so horrible we had to get the store owner, Michael Yelich, involved and he had to come over to our house personally after I completed all the warranty information and took all the pictures, etc., followed all the steps. It was as if the store didn't believe us.Michael came to our house and said he would take back the mattress but we would have to invest over $1,000 more into a better mattress that he convinced us we needed based on our usage.We have had this newer mattress for not very much longer (under 3 years) and it's toast. It's so uncomfortable my husband wakes up with the worst back pain and I have the worst hip and back pain. We rotate it, do everything they say to do and it's a no-flip Temperpedic that was over $3,000, plus the frame it came on. We're out almost $10,000 for a POS mattress that we will have to replace. The frame also stop the "massage" feature after 2 years of use.Needless to say we are done with this store and their masterfully crafty sales tactics. Nice people, but they seem to only care about making money.I would highly advise you take your business elsewhere and always buy a mattress that has two sides. It's only cost-cutting to sell mattresses with one side and only benefits the store owner and vendors.The owner has responded to this, but we were told after we already returned the 1stTemperpedic that failed that we were no longer under warranty. So it's VERY misleading for you to tell us I can return this mattress as well. We had to shell out over $1,000 for a new mattress and received no warranty on the new mattress. They waived the $89 return fee after I had asked them to as I thought that was ridiculous to pay on a failed mattress that was not our fault. Please reach out to me if this is wrong, you easily found my account to verify my purchase amount so you have my number.
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September 2023 by Charlotte Herr
Just wanted to let you know that you have two gentlemen that did a very good job delivering our bed. They are Jason and Rommel. They delivered our bed got it set up and ready to go. They were very helpful, polite and ready to help in any way. I would have them back anytime. Thank you
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September 2023 by Tamara Kopp
Just purchased today so it hasn’t arrived yet but so far a great experience. John was very knowledgeable and helpful. Can’t wait to finally sleep through the night again.
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September 2023 by Terri Jones
Our salesperson, Amelia, was knowledgeable and delightful to work with. The delivery was able to be made on the same day and arrived early in the timeframe. They were quick and did a great job setting up.
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September 2023 by Julie Saxton
Best shopping experience ever. Amelia was so knowledgeable and was able to narrow down our choices based on our space. All the staff were helpful and nice. .
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August 2023 by Curtis Henry (CRB Chronos)
Our experience purchasing a mattress here was great. Amelia was very helpful and knowledgeable, and checked in all throughout the process to make sure that we were satisfied and had everything we needed. Delivery was quick and we were sleeping on our new mattress within the week.
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August 2023 by B F (Brittania)
The Mattress Firm Salesman was extremely nice, helpful, patient, understanding, and wonderful. Also, the delivery people for Mattress Firm were absolutely amazing, friendly, understanding, and just so kind. I highly recommend Mattress Firm on Hillside Drive to anyone.: ))
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July 2023 by Joseph Griffith
Our sales person, Lexi, was very helpful and knowledgeable. She was able to answer all of our questions thoroughly, and was very pleasant to work with.
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July 2023 by Walter Hall
Very knowledgeable sales lady. Listened to me describe what I wanted and proceeded to show and let me try out several mattresses. Never felt rushed or pressured. Their policies are excellent in all that matters. Delivery was on time and well executed. Very happy.
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July 2023 by Susan
John and the staff at Mattress Firm Broken Arrow were amazing! They were friendly, patient and willing to work with us to get us exactly what we wanted. John took his time with us gave us options based on what we asked for. We would recommend them and their customer service to everyone. Great shopping experience!
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June 2023 by R Winston
John C was great. He gave us all the information we needed to find mattress sets for the boys without pressuring us towards any hihger price point. He even told us about floor models that were available at a sale price. The lady who helped us at the pickup location at Riverside was also very friendly. Good and very fast shopping experience.
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June 2023 by Valerie Williams
Great experience at this Mattress Firm. Derek was knowledgeable, friendly, no pressure sales, and very helpful. Would definitely buy from this store again!
