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May 2023 by Staci Smith
Great customer service!! They called me just to make sure I wrote a check to another person. I love the ladies at the 61 and Lynn Lane branch. They are absolutely amazing.
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May 2023 by Daniel f
Troy and staff at the Aspen street Midfirst bank are always friendly and very helpful!!!
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April 2023 by Phaeacia White
MidFirst is a great bank with loads of services. Today I had the pleasure of being helped by Simon Alvord. His humor was refreshing, and definitely put a big smile on my face. After all...Simon says!!
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December 2022 by Jay
Visited the Kenosha BA branch and the customer service right from the front office to the VP was excellent. Very positive experience with the bank and will be happy to recommend this branch to anyone.
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November 2022 by Amanda Grubbs
Simon is usually who answers the phone when I call in with any issues and he always goes above and beyond! So nice and helpful!! But anytime I've dealt with others at this location I've always had a wonderful experience as well
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November 2022 by Daniel Smith
Shirley was rude, pushy, and dismissive. I will not return to this location.
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August 2021 by Renato Ochoa
Had a checking and savings account. I noticed there was a fee for $48 taken out of my savings account. I went to the branch and asked what the fee was for? She said it was because I transfered money more than 6 times. I told her nobody ever explained that to me. I was hoping she would talk to the manager or at least try to waive the fees. But nothing. I said I'm closing my accounts and she said ok.The customer service at this location is not the best. I planned to open my business accounts here. But I don't want a bank that doesn't care about their customers at all. I hope someone sees this and calls me if they care about why I closed all of my accounts.Take your business elsewhere!
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May 2021 by Theresa Deaton
The people that work at this location are the best. Thank you for always taking care of your customers! Theresa
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June 2020 by Me Again
They just treat people like they don't matter. Even this is the closest MidFirst to me, it's also the most inconvenient. This is why I gladly closed my account here and opened it with another branch.
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October 2019 by Justin Williams
Went in and filled out a business app to open a bank account. I have all my paperwork in order. They took copies of my documents. I was told they will call back. Week and a half goes by so I call them to follow up. Manager says will call back after taking all my information again. Never calls. I call again 3 weeks later and surprise they need to take my information so someone can call me back again. If you don’t have time to waste, maybe try another bank.
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October 2019 by Valerie Sudbury
If there was a negative rating scale I would have chosen that. How dare you Troy and Cheryl yell and demean my husband. This is not customer service at all. He made an error and wrote down the wrong account number and Cheryl had to be snide and rude and tell him we should close our accounts because you know his type! Type of what!?! We will not be using your branch any longer so we don’t contaminate you with our “type”.
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October 2019 by Dakota Ferrel
Always friendly staff, looking to help in any way they can
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January 2018 by Gae Stricken
Always more than willing to assist and help in any way they possibly could; not looking at a watch or shuffling restlessly while aiding in whatever needs may occur. Professionally compassionate and empathetic- a rare combination in this day and age.
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April 2017 by Michael M
The tellers are quick and personable while maintaining perfect accuracy.
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March 2017 by Julian Zender
MidFirst Bank was Thema first and only bank I've ever visited in the U.S. and the service was excellent.
