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February 2024 by Nam H. Nguyen
Been a member since my Wiltel days. This credit union changed and expanded a lot.This is one of their newer location.I came in to request a new atm card, it was printed and handed to me, on the spot!No more having to drive to the BOK building, which was where the location I handle most of the transactions!
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December 2022 by Lisa S
The Tellers and Bankers here are always so helpful, friendly, and knowledgeable. Our family has been members for several years. We've had Savings accounts and 4 vehicle loans through OCCU. Very satisfied with the service we get!
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January 2021 by Michael L.
If your looking for the worst financial institution in the USA, congratulations you have found it. We have had a loan here fore a little over 5 years, and man, has it been a rocky 5 years. They require a membership with the loan that requires a savings account to avoid extra fees, which is total B.S. We were told that they didn't have auto drafting so we had to mail a check. All was well for about for about a year. Then they quit receiving payments by mail. So, then I get smart a start to send the payments by certified return receipt mail, just to make sure they receive them. Then all the sudden they start receiving them again on time. Then in another six months, they quit receiving the payments after signing for them. Of course, I get an excuse of we must have misplaced the check, then told to send another check, without a late fee being charged to the loan. So, I send another payment. After they sign for the new check they miraculously find the other one and deposit them on the same day, now I have a double payment taken out of my account. So, now I am on the phone again trying to get this straightened out with Oklahoma Financial & and having to cancel the double payment check from another financial institution that I wrote it from. All this time from year one, I try to see if auto payments are able to be set up yet, still the answer is no.. This goes on for the remainder of the loan. Here's the kicker, there is 2 months left on my loan, I am still dealing with these payment issues, I finally get a bank manager to talk to me, he states that he can set me up on auto draft, I asked "Oh, you finally got auto draft?" He states "We have always had it." Then he emails me the form. Lmfao right? Well after the loan is paid in full and closed he states that he would close the savings account and mail the check from that account. Did that happen? What do you think? NOPE! So, here I am again calling emailing and trying to get my money back. After over 2 months after I have my account paid in full and savings account charged monthly fee's, I am told the check is in the mail. Fingers crossed!!
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September 2020 by Richard Sharp
By far the worst credit union I’ve ever dealt with. Three separate times I’ve been told my payment would come out of my savings. It didn’t. Their mistake. All three times. They “had no idea what happened”
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August 2020 by Courtney Boone
Absolutely DO NOT get your mortgage loan here. Everything is great until you have an insurance check that you need endorsed. Then when you ask what you need to bring to get that done two people tell you the same thing but when you show up suddenly all this additional paperwork is needed. It’s an absolute joke.
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August 2020 by Steven Ortman
better customer service!
