Verizon, represented by Russell Cellular at 1226 E. Hillside Dr. in Broken Arrow, OK, is praised for its friendly and helpful staff. Customers have had great experiences with employees like Rachel, who assists with upgrades and finds the best promotions, and Allie, who makes data transfers and updates smooth. Becky, the manager, is highly appreciated for her knowledge, care, and willingness to go beyond basic service, making sure customers leave satisfied. Despite some challenges, such as waiting times, staff members like Becky and Rachel handle issues with patience, humor, and dedication. Customers enjoy a fun and positive atmosphere, with some describing interactions as lively and memorable. The team is committed to making sure phones work well and that customers understand their devices, often going the extra mile to ensure satisfaction. Overall, Verizon at this location is known for good customer service, with staff who are friendly, caring, and eager to help. Many customers look forward to returning because of the quality service and the welcoming environment.
Nice and friendly costumer service. Spent all the time required to switch services to Verizon, upgrade our phones, and make our bill cheaper. Will recommend
June 2025
Rache Smithl helped us out and was very friendly and helpful!! This is my new go-to store for our Verizon needs!
June 2025
Great experience! Rachel Smith was amazing at helping us upgrading and finding the best promotions available. Highly recommended.
