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January 2024 by CARLA FOUNTAIN
I'm writing this review on behalf of Shawn Lewis. I went to this dealership to have my vehicle programmed. They said they could not program the vehicle, the part would have to be replaced. They advised me the part could be ordered for $460.00. Leading me to believe the part would be a Dodge part.They put the ordered part on my vehicle, which was already pre-programmed and charged me a total of $780.00 which they included programming cost.After driving the vehicle for 3 months the part malfunctioned.I later found out by new employee Loree, that the part that was ordered was not a Dodge part, but was in fact ordered from O'Reilly 's for $320.00.I spoke to management about getting a refund for the difference in price since it was an after market part, and their response was "this is how we make our money through price mark up. We have a contract with O'Reilly, Auto zone and Bumper to Bumper.After taking my truck back for warranty work, they advised me that their computer is down and it is unable to read the computer that they installed and they are unsure when the computer would be back up and running.After sitting at the dealership for 4 months. I order another computer and install it myself in the parking lot of the dealership.I took the old computer that they installed inside and requested a refund.I was told they could not give me a refund until they received a refund from O'Reilly.It's been a couple of weeks now, and I have been given the run around.If you need work done on your vehicle, buy your own parts to eliminate THEIR MARKUP AND AFTER MARKET PARTS!
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December 2023 by stacy baggs
Tried to buy additional warranty three times but the finance manager would never reply to me. Terrible customer service. Terrible management team.
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October 2023 by Brooke
If there is any place that deserves a zillion stars, it is James Hodge Dodge in Broken Bow, Ok!! Chelsea, Glenn, and Ashley are the absolute best!! We’ve bought 3 vehicles from them this past year. Recently, my husband & I had a camper fire that spread to my vehicle and our house. We lost almost everything. Not even a week later, this team got me in a new vehicle. If you are looking for a place that will fight tooth & nail for you, go to James Hodge Dodge in Broken Bow!!! Everyone there is amazing. We will never go anywhere else. We have officially become family.
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September 2023 by Meagan Upton
Chelsea Humphrey will help you find what you want! Even if it’s across the state! 100% recommended!!!
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September 2023 by Cooper Kemp
Go see Chelsea
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September 2023 by Kerra P
Chelsea Humphrey listened to what I needed to get me in my Jeep and she made it happen within my budget. She checked on me afterwards also. Excellent customer service.
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September 2023 by Bryan H
Chelsea Humphrey is great! Friendly, and knowledgeable.
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September 2023 by P H
Stop by and ask for Chelsea Humphrey she's amazing!
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September 2023 by Brianna McGehee
Great experience, Chelsea made sure everything was taken care of while I was at work and all I had to do was go sign the paperwork when I got off. she even brought the appraiser and the vehicle to my job so i didn’t have to take off. I didn’t have to lift a finger. Very easy and quick process, will definitely use her for my next purchase and I tell anyone looking for a new ride to go through her.
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September 2023 by Charles Worthy
Chelsea was awesome,she went out of her way to help me with my new 2500 Ram. She was not over aggressive as most salesman are. Actually a pleasant experience doing business with her. If you need a vehicle I recommend that you go see her.
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September 2023 by Tabatha Harris
Chelsea Humphrey sold my brother his new ride! She was so helpful and easy to work with! It’s like we have been friends for ever, such great customer service and positive experience!
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September 2023 by Karli Hobson
Chelsea Humphrey is your go to woman if you want to purchase a vehicle from here! She’s respectful, nice, hard working, and will do whatever she can to help you get in the right vehicle for you! I highly recommend Chelsea to anyone who goes to James Hodge Dodge!
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September 2023 by Hailie Alvarez
Chelsea is the absolute best! She has the most greatest attitude and she is such a sweetheart. If you’re looking for the greatest deals, I recommend Chelsea to help you out with the purchase of your new vehicle!
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September 2023 by zulually guerrero
Chelsea is absolutely amazing! She has the best customer service. I definitely recommend her! She will go above and beyond to help you find the perfect vehicle for you!! ?
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September 2023 by Tonia Smith
I had a wonderful experience with Chelsea Humphrey. She was very helpful with no pressure. We also had a wonderful time and shared a lot of laughter! I would purchase from her anytime!