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July 2023 by Charlie Sons
I’ve taken my vehicle here a few times. No issues for the first couple times. Then I got an OUTRAGEOUS BILL. For some simply fixes. 4 hours worth of labor paid for what was admitted to be 2.5 hours. Not happy with them. I even called several other local ford dealerships who quoted me under what this dealership charged me. I’ll be taking my fords elsewhere. You should too.
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May 2023 by Alex Moore
Had my vehicle in their service department since November of last year because parts were “on back order”. I was out of a vehicle for the entire time. All they could do was give me a rental car for 3 days out of that entire decade. Finally got the vehicle back a week or so ago and parts that hold the hood stand in place under the hood were broken making it so the hood stand just sort of rests on top of the engine block. Back reversal camera was covered in grease which was a pain to clean, and my right passenger tire makes a crunching noise like something is caught in the tire every time I brake. I’d ask if they’d remedy these things but unfortunately I need something done now, not 5 months from now and I don’t want something else in the vehicle to mess up. Last Ford vehicle I’ll own. Was a lemon from the start…UPDATE: Charles Allen Ford reached out the same day this review was posted and remedied the problems I had listed. Repairs to everything were made quickly and efficiently. I appreciate everything they did for me and how quickly it was done. Amazing customer service!
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May 2023 by Sasha Fulton
I don't know much about the store except for that it's very clean and I ought to know that because I'm one of the cleaning people so I only go there like once a week but I like it the people are very nice
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March 2023 by Steve Morace
Went in for The Works and I couldn't have been happier. They took care of my 2017 Ford F250 like it was their own. The staff is very friendly and knowledgeable. I had a great chat with James, one of the service writers. I'll definitely go back
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February 2023 by Wade Carter
Jim Allen, owner of Charles Allen Ford has been a friend and client for many years. My stepson is in need of a truck. So, I called Jim, he was waiting for us this past Saturday morning. He had the perfect Ford truck that was within my stepson's budget. He then had John Waggoner, whom I have know for at least 15 years to help work-out the details. I highly recommend Charles Allen Ford and John Waggoner as your sales man!Thanks Jim, Wade Carter
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December 2022 by Jeremiah Konop
I made an appointment to get my steering wheel tightened because it started to wobble. Two weeks later i took it in to have them look at it because it was getting pretty loose. A mechanic wouldn't look at it. The lady at the counter came out said it should make it til monday told me they could get me in 2 days before my appointment so thank you for that. Still concerned so I called a differentFord dealership and they walked me threw how to fix it myself over the phone. Took me longer to find a Ratchet then it took to fix it. Maybe a 3 min fix. Thank you sam wampler freedom ford for doing what Charles Allen ford could not.
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November 2022 by Steven Boyer
They were polite, kind and professional. They got my Aunt's car Recall and The Works done in a very timely time frame and explained all of results from the work they did. I highly recommend them!
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November 2022 by Reece S
Re:commercial with Elizabeth sitting at her desk looks entirely "madeup" wayyyy too much makeupNot natural at all. Come on lady.... put on some "natural" you don't need all that makeup ? and your hair should look natural too. What you have is a look from the 60's
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October 2022 by Shelby Livingston
I had went to Ford in Duncan, OK because my breaks were making a grinding sound. They said the hydraulics went out in my breaks and it would be 1,000.00 to fix. I got a second opinion by Colt Walters from the Chickasha Ford and he was able to see it was just that my break pad was broken. He helped me and got it fixed in no time and let me know my hydraulics were fine! He is a honest mechanic not just trying to steal from people. Thank you Ford In Chickasha for hiring honest people. Thank you Colt for your help!
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September 2022 by Kayla Hay
Our vehicle got towed to Charles Allen Ford as the warranty thru Joe Cooper told us to do!! They have had our vehicle for over a month and has yet to work on it! I have called every week! They never even called to give me the diagnosis, I had to. Which at that point I was told they were sending pictures of what needed fixed to the warranty company and they needed us to bring the copy of oil changes to them to send as well. My husband took them the next day. I called last week once again and was told they haven't even gotten the pictures sent because they have to re-take apart the vehicle to get them! Once again today I'm told the same thing. Yet when asked about getting a vehicle until they finish ours (my husband and I both work and we have 7 kids with another on the way) they say "ya sorry unfortunately we don't offer that anymore due to inventory!" So they say things will be done by a certain time which isn't, wants you to hold your financial commitment up when they are finished. But yet not assist causing us to spend 100s of dollars on a rental that we don't have!
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August 2022 by J.Dodge Pool V
Elizabeth Mitchell is a top of the line professional. The ordering/buying/service from her is hands down the best we have ever dealt with. If I ever have any question of warranty, she goes out of her way to get me a solid, truthful answer. We have never had an issue from her, the service department at Charles Allen, or from Ford honoring warranties. You will be glad you did business with Elizabeth and never want to do business with anyone else going forward.
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August 2022 by SAMMY FITZPATRICK
Bought my Ford Fusion from Kyle today and was very pleased with him. Was like sitting down and talking with a old friend. I spent all day last Saturday running okc looking at cars and dealing with j*** salespeople; so had my guard up today. Yet Kyle was super friendly n buddy type personality, he made the whole experience fantastic. Wish there was more salespeople out there like him. ⭐⭐⭐⭐⭐?
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July 2022 by Brad Postman
Service dept kept trying to bill me for my company truck that has a national account. They won’t call when your vehicle is done even though I specifically asked for one and they took my number down and promised to call. Cheaply ran dealership.
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July 2022 by Tyson Griffeth
Very pleased with my experience with Charles Allen Ford. The order process was great, Kyle kept me updated throughout the process. When it finally arrived I flew in from out of state and got the red carpet service. I will buy from them again. Thank you Kyle!
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April 2022 by Wendell McCrary
They are very friendly people, I have had my truck in for the same problem 3 times They haven't fixed it as yet tody hope they can get it right this time. I didn't mean that it was their fault for the problem I am having with my truck, They have done everything to solve the problem, today they called and told me what the problem is and will order the parts. Also they reprogramed my truck and didn't charge me they are really a good place to get your car fixed