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November 2025 by Tasha Thorp
Very friendly staff, and gave valuable information. Very helpful of one another and that made time for customers to get what they needed.
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July 2025 by Ivy K Roden
Do not go with them for your wifi Internet! The worst Internet provider I've ever had! It's constantly going out and the service is terrible. It goes out at least once a week. It's slow and if you're trying to use it on more than one device at the same time it runs really slow, and it is constantly buffering! When it does go out, at times it has been for days sometimes! We're stuck in a contract and even though we've asked to please be let out of the contract due to the constant interruptions. It's unreliable , affects our home security system and Google nest thermostat. They tell you it's unlimited data, but that's a lie! It's 5g network that claims to be unlimited, but when you reach a certain amount of data it shows that you're connected, but your Internet doesn't work. We moved and needed to find a new Internet provider, and US Cellular offered Internet with an amazing offer for a wonderful price! You truly get what you pay for, and this is awful! DON'T BE FOOLED by their offer of great service for little cost,! It's deceiving! I hope this helps for anyone considering going with them!! I also forgot to mention the cellphone issues we've had since switching to them a year ago this month! Again, they offer this great deal on signing up with them. Originally they set us up with a plan for two new phones with unlimited data. They told us the monthly bill would be x amount. Less than 2 weeks later they charged us $300. When my husband called to discuss this with customer service they told him it was for all of these fees that we knew nothing about. The day we signed with them we were told there were NO HIDDEN FEES!! That was a lie! They then proceeded to charge us again a week later. We called and tried dispute it, but by this point they had is under contract so they couldn't care less! We finally spoke to someone in October ( 3 months into our contract) that was willing to help us, and we found out that they were charging us for things that we didn't even know about. She asked us if we wanted to keep them, and we said no, we didn't even know they had been added to our plan in the first place . She removed them and it dropped $30 dollars off of our monthly. That helped, but the very next month they sent us a cut off noticed because they told us that we skipped a monthly payment! I had to go into my banking statement to prove to them that we
had payed for that month. They then told us that they still had to charge us large fees . It made absolutely no sense, and that's when I lost it! I fought with them over this, and then suddenly the store manager tells me that he can drop the late fees on our account, but they can only do it one time within the 2 year contract! The employees that work in the Claremore store are the rudest, condescending, disrespectful sales people that I have encountered . I would never, ever recommend this company to anyone!
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April 2025 by Craig G.
So my mother who is 72 years old and has being staying with her older sister off and on who has cancer went to this location. She is a resident of Claremore and went there because her iPhone was going out and had a hard time charging. She made a quick trip back from Arkansas to do this. The guy who was supposed to help her sold her an iPhone 16. First he off he talked her out of paying the phone off. Later we found out this would be because the employees get commission on sales. Then he botched setting it up for her and the phone locked up. She is now paying for a phone she can't use. We will be taking it back. The employees here at this location I feel prey on seniors. Do not send anyone you know to this store. The customer service is not what it should be and almost predatory.
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November 2024 by Stephen Dancer
I came into the store because my phone broke. I wanted to buy the brand new iPhone and pay off my old phone. Had over $1200 I tried to spend in this store and they turned me away because I have a paper ID. Someone stole my wallet and I don’t have my new id yet so looks like I’m just screwed and these people don’t want my money. Switching to ATT
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September 2024 by BlueGecko The Gecko
Worst time. They keep changing my plan. Each one tells a different story of why it like that. Like come on I made this deal with this plan. It's your obligations to keep it the way you told us. Also got told that I would have great service where I live. That is a lie at most I will get 2 bars. Mostly runs on 1 5G or 4G
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August 2024 by Heather McGee
Billy got us taken care of! Great customer service all the way!! Thank you Billy for everything.
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July 2024 by Cody Neese
Just want to share that this store is the worse store for customer service I went in today to talk about an error on my bill that I knew was wrong on my bill some fruity kid was the sales person that was trying to help me I had all my facts and bill in hand and he was still trying to argue with me that my bill was right but couldn't provide proof that it was right.then I asked to talk to a manager and he told me that the manager wasn't there how can anyone run a store without having a manager there? They are a bunch of crooks and con artist at the claremore location once I get out of my contract I will be taking my business somewhere else be aware of this place and anyone there that trys to con you! Hope this helps others to not fall for there con game
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June 2024 by Spencer Sullivan
Gabe did a great job explaining and helping me get everything set up on my new phone! Thank you!
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March 2024 by Fargo Woody
I was due for a free phone upgrade. I went in to the Claremore location and I was told that the phone I chose, which wasn't the newest, wouldn't cost anything. The sales rep lied. We are being charged an additional $50 a month. I have a 2-year contract with US Cellular. Once it's up I'll be switching carriers. They're probably all the same and I'm going to try to find one that's honest with their customers.
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January 2024 by Julie Dalton
Very helpful and explained everything all very well ?
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December 2023 by Randal Holt
Gabe Freeman made such a complicated process perfectly easy to understand and was able to get me much more than I was shopping for originally!!! For even less than I could imagine. I have nothing against any other staff member, he was just the one that helped me and I would be content keeping my business here if every staff were to act this way. Wonderful shopping experience.
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October 2023 by Gina Alexander
Brock is outstanding
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October 2023 by Keith Hofmeister
This company is joke biggest joke
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September 2023 by James Martin
Bought a new Samsung S22 a week ago and called to upgrade it to a S23. I paid cash for it so it will take weeks for a refund to complete the upgrade. I've been with US for 6 years and I am very disappointed so I'm taking this phone to AT&T and getting a new phone and new service.. I'm changing phone carriers which I should have done to begin with. Jim
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May 2023 by Gina Heginbotham
Brock is outstanding
