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November 2023 by Mike Fightmaster
A good source for some rare parts.Parts lady is always helpful. She will hunt through the warehouse for parts listed but not in proper place.
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October 2023 by Jason Dobson
Service department customer service horrible! Scheduled last week to have our rescue truck recall fixed. Arrived 25 minutes early for the 30-minute inspection and was told "oh sorry can't do it until this afternoon, leave the truck and we will get to it later." Last time I checked that's why you make an appointment, so you don't wait. This inspection was only to see if it needed to be fixed and if so, they would need to order the part that they don't keep in stock which again would require us to take the primary rescue truck out of service again for a day or more because they don't honor their appointments. This is the reason we stopped using you and took our entire Ford fire fleet to Bristow Ford. They have great customer service and take great care of the fire departments but unfortunately, they don't do this type of repairs anymore because I would have never had to waste my time on you. I was hoping customer service got better over the last few years with turnover, but I was wrong. After calling another Ford dealer several miles away, this repair, if needed, only takes an hour and they even have the part in stock. We will NEVER recommend or use Cushing Quality Ford! Go ahead and delete this but it won't be the only place I give you a horrible review.
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August 2023 by Devon Dominguez
Got our car done with a new engine at a very timely rate. The guys in the shop really know what they're doing.
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June 2023 by Corinna Baumgarten
Bob has always been friendly and offered us great deals on new vehicles. Our last 4 vehicles were purchased at Quality Ford, Inc. and if we decide to get another vehicle in the future... it will be Bob who gets our business!!! No one else!
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May 2023 by Gary Shelton
Very knowledgeable and efficient.
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April 2023 by Deb Corff
Truck would not start. They found the issue and repaired it under warranty. Great service. Glad I did not have to wait for a part!!
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March 2023 by Deborah C.
My truck broke down during a time when they were overloaded with work and had to wait. Once they got to it, they fixed it quickly and now I am back on the road.
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January 2023 by Jennifer H.
Has anyone else had a problem with customer service at Quality Ford in Cushing? Made an appt to drop the truck off yesterday morning (Friday) at 10 am for a simple oil change, called to check in at 2:45 and they were just starting and said they would need about 45 min more. Went to the dealership at 3:30 and they said to give them another 30 min. Keep in mind they close at 5. Never got 1 phone call. I had to go check in for my pre- op at the hospital in Tulsa and had to be there by 4:45. I figured i would at least get a phone call from the dealership telling me the truck was done. Nope! Nothing! So next day (Saturday) Got a break at work at 10:30 and went to check and the truck was sitting outside. I still hadn't received a phone call. Keep in mind they close at 12 on Saturdays. Guess they were just going to let the truck sit there til Monday. $94.38 later and a full 24 hours finally got the truck back. I can get the works in Tulsa for $70 or less. Just ridiculous. I do not recommend Quality Ford in Cushing and will not be going back!
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September 2022 by Rick Phillipo
Old fashion dealership but well ran.
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April 2022 by Lakeside Auto Cleveland
Awesome group of people here. Thank you
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June 2021 by Preston Thompson
Very poor service and i do not recommend this place at all. Their website shows that there service department is open on Saturday and from 9 to 1 so I schedule an appointment for 9. Granted I got there 20 minutes late but they sent everybody home when I got there So I tried to schedule another appointment but he won't schedule for a Saturday anymore. Car dealerships should be about customer service but this place is shady. They need to change there website then if their not open on saturdays.
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June 2021 by Larry Harris
We bought our new Equinox there this week, great customer service, super friendly and zero pressure. I highly recommend them!
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October 2020 by Franklin Monfesto Jr.
Returning a vehicle in for repairs in a timely manner and not 3 months later and still not fixed.
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October 2020 by Stephen Delancey
My car has been sitting at Quality Ford for 43 days now. every time I call I get told they're working on it or they're waiting on my warranty company or some other excuse. I dropped my car off on September 8th they didn't contact my warranty company until October 8th so it sat there for an entire month before they even contacted my warranty company. now they're going back and forth with my warranty trying to get things paid for I don't understand how it can take this long and on top of that I'm expected to pay taxes and the cost of fluids.
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August 2020 by Richard Moline
Small town dealership with no pressure sales Hand shake still means something. Service department great honest people too
