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July 2024 by Deanne Gates
We have several accounts here. Always great service.
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September 2023 by Luis Gutierrez
When you talk to someone on the phone for assistance, it seems like they don’t know what they are talking about. They also have very poor customer service. Would not recommend.
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May 2023 by Angela Evans
I deposited a check yesterday and sent in my debit card and told them to put it in my checking. After waiting forever, I just took the receipt and card back without looking at it. Today I checked my account and there was no deposit recorded. I look at the receipt and the last four on the receipt is no where near my account number. I called customer service and although the woman tried to help, I was informed that it would take 24-48 hours for them to investigate my “dispute” and for the deposit to be credited to my account. First of all, it’s not a dispute. It was negligence by your drive thru teller not putting the money into the correct account. Secondly, it’s not my fault that your employee’s incompetence resulted in the money not being placed in my account and I shouldn’t be penalized by their mistake. Yet here I am. I’m sure someone is enjoying the extra money in their account! Save your receipts and check them every time you get them back. Nobody else is checking their work and they don’t care. Also, they do not have a branch manager on duty or available on a Saturday.I can’t recommend Arvest Bank anymore. Too much incompetence. Go elsewhere.
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September 2022 by Justin Culp
Dont bank with them If you plan on writing a check for 100 dollars or more for personal uses. because if the person you give the check to doesn't have an account with them and trys cashing there they get charged. So essentially you have to go in and pay them just to do there job if you dont bank there.
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November 2021 by B Mac
Excellent customer service. The drive through is always quick. Craig and Lisa are amazing to deal with and respond to my emails extremely fast. Definitely the only bank I'd recommend.
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September 2019 by Debbie Emery
I get tired of waiting, whether I am the only one in the drive up or the only one inside. Last week I walked in and there were 4 women inside, one finished up with a client right away and I stood there looking at all of them for 5 mins and none ever looked at me. REDICULOUS! Also I opened up a new account to add to the the 3 we already have and the man in the office took forever and he did not have a client, typical I thought. I would change but we have had our
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August 2019 by Cheyenne Koch
Worst customer service I’ve ever seen. Already sent my check otherwise I’d left already. Been sitting in the drive thru for over 10 min. With no one else here and the lady’s in the window just talking?
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March 2019 by Cheyenne Turner
Worst customer service I've ever seen. Already sent my check otherwise I'd left already. Been sitting in the drive thru for over 10 min. With no one else here and the lady's in the window just talking😡
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October 2017 by Lit Mex
Terrible customer service thru automated telephone. I made a cash deposit , next day didn't show up.. during my busy day I have to spend a half hour fixing their error....looking for a more personable bank.
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March 2017 by Will Schaefer
Awesome friendly staff. Glad I chose Arvest
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January 2017 by Ronny Anderson
When I had them I loves all the perks I got
